TwinStar Credit Union at Lacey Credit Union Center

Bonnie from the phone customer service was so beyond nice and helpful! She reverse fees that from me not having funds for a couple of months while not working. I am so incredibly grateful and happy to be a member here. Thank you so much <3

I love this credit union. I've banked on and off here and this one is my favorite. Customer service is always friendly to me, and they're always really nice and work with me. Whenever I accidentally overdraft my account, they're quick to reverse the fees for me just for merely asking. There's been a couple of times I can think of where I just wanted to buy lunch for the teller at the counter for being an awesome human being.

I just watched as an employee hugged a member who was crying and brought her tissues and I assume just consoled her and helped her with her issue. These guys have always been there for me and my partner when we need help and they are very nice. My family has been banking at this joint branch for years and have never had any real issues.

This bank is awesome, my bank for almost 3 years and I never encounter a problem... tellers are so nice and friendly with a great customer services. The bank approved my personal loan in just few days although I don’t have that big amount of money deposited in this bank.

We have always had great service with TwinStar. We have had car loans, signature loans, etc. Which has always been hassle free experiences. We have been with TwinStar for over 25 years. That is how well they have taken care of us. Hope for many more years with TwinStar.

The staff here is very kind and helpful and the enviroment is warm and welcomong. It feels safe and everyone has a smile on. The coffee is not the best lies somewhere between truckstop mud and dancing goat silk. Overall wonderful experiences as well as staff fully willing to go above and beyond to make your wxperience pleasent and successful. Would reccomend.

Julia sudduth was great.
Also a shout out to Jennifer in account solutions.

Had an auto loan done here and cashed a check for me. Very kind staff and quick service

The drive thru tellers and shift leader Saturday morning were extremely helpful and went the extra mile to help me with my banking needs.

Great customer assistance, teller went the extra steps to help me resolve my needs.

I have been with Twinstar for years and have had nothing but a positive experience with them. They are helpful when I have questions and I enjoy speaking with their employees.

They've been there for our family for over 20 years. Never a porblem for any service we have needed.

This is my main branch...they rock. Good peeps and service is the best.

Charlena is the best, helped me solve a problem in no time

Great customer service always willing to help...

I love this place and would absolutely recommend to anyone!

Great bank with friendly tellers!

Always a good time coming here.

Nice staff and clean area

Great service.