REI

Chris was so awesome and helpful! My husband brought in ski boots he inherited and Chris tried all kinds of things to help them fit better, we ended up ordering new boots after Chris fitted him and recommended some options. He also took the time to explain and share tips about boot fitting. The boots were in store by the end of the week. Very personalized service :)

Great REI store with lots of store space. While it can be more expensive then I would like their goods are worth it

Tom was very kind to stop and help "install" streamers on my son's Strider. We were visiting from out of town and didn't have the tools to fit them in his handlebars.
I appreciate the kindness of Tom and the other employees to make my son's day. It's the little moments.

Firstly, let me say that I HATE shopping. Let’s just make that clear. But shopping at REI is so painless I damn near enjoy it! From knowledgeable folks keen to help with fitting backpacks to patient shoe department staff who encourage me try on ten different pairs of shoes to find the best fit to the cheery people manning the registers I’ve never had a bad experience at an REI no matter which outlet I’ve gone to all over the US. The Olympia branch is no exception to their standards of excellent and friendly service. Well done yet again, REI!

The staff here at the store is so nice!!! Every person I talked to was kind and helpful despite it being their big black Friday sale and being super busy. I walked in, and Allison was the first to help me. She made my shopping experience so much better by telling me the deals they were having and how I could become a member. Kat helped me find the perfect alpining backpack well within my price range. I didn't get her name, but the nice shoe lady helped me find two amazing pairs of shoes. Finally, the gentleman helping me check my stuff out was so nice and helped me get even more discounts by making sure I bought the right amount of trail snacks. 100/10 recommend, I feel really happy with everything I bought, and I'm excited I get to be a member! :)

Came in for the Wonderland Trail class. Was great. Check in was great, class and instruction was great. Super informational. My first class with REI. Will definitely be back to do more. Really enjoyed my time learning about the trail. And the store... the best in the area. Have been to the south center location and Tacoma. This location hands down, the best. It's much larger than the other stores with a larger selection on what seemed to be everything. While I'm not in Olympia that often I have found a new reason to be. Absolutely love REI and everything they offer.

I went there to buy a national park pass and Washington state pass. I had to ask for help with understanding which would be the best option for what i was getting. Also I needed help with the membership pass. Kat was amazing at helping me. I was really impressed. I told her my travel plans and she took out a map and explained some hikes in the area. It made me feel really comfortable with my trip. It’s nice, like a true hometown hiking tour. Full of knowledge and enthusiasm. I will definitely be back and continue to shop at REI as I really felt very welcomed. Thank you Kat.

Buy most of my clothes here nowadays. Lots of great socks. Good selection of North Face. If they dont have something in store check their website. Usually shipes next day. They have a bigger store in Seattle also. Great selection of camping equipment.

My favorite place for outdoor and camping gear. Great return policy. Even better staff.

Malcolm is knowledgeable and honest. I bought a Jet boil set up and misplaced my receipt, he went beyond going the extra mile finding my purchase information and exchanging it. I was extremely happy with his service and skills.. thank you Malcolm... seriously if you need anything ask for him a get the membership... trust me.. if I would of at original purchase, I wouldn't of had to put him through it...

Absolutely awesome customer service! Don’t listen to reviews that say staff is rude or unhelpful! They must have been having a bad day or just go through life angry. I was helped by three great employees in the shoe section, but Ethan especially was super friendly, helpful, and knowledgeable. Not only did he help me with several different shoes, he was also helping another person at the same time, and he was similarly impressed by him. We both left very happy. I wish they got commission, but they don’t. Unfortunately, they didn’t have the one color I wanted in my size, so I wasn’t able to buy them today, but they had a huge selection of awesome shoes in many colors and sizes. I can’t say enough about this place. That guy deserves a raise.

What a phenomenal experience! It is apparent that employees love working here. Ethan taught me so much about shoes, it was extremely helpful. Highly recommended the REI membership. This shopping is not fast food, it's fine dining. Be patient and take your time. It's worth it.

Great store with a huge selection of gear and an amazingly helpful staff! Daniel helped me get sorted with a new day hiking pack which is by far the best I've owned along with getting squared away with some camping gear ahead of my Mount Rainier trip.

Chase was great as well and got me sorted with some awesome new hiking boots that were perfect for the dry and rugged terrain of the area.

Thanks all for being awesome and helping make my trip great.

This is actually a pretty big REI given the population nearby. Excellent staff, where everyone is always ready to go the extra mile to assist customers.

Don't buy shoes anywhere else until you check both of the re-supply points here. There are some amazing deals!

I was having awful foot pain in a pair of snowboard boots I purchased from REI years ago and could never figure out why. Kat helped me by asking a lot of questions about the areas I was experiencing pain, then she passed along my issue to Phoenix while my boots were getting molded so he was aware as well. He helped me adjust my binding as well and checked my stance to see if there were any other adjustments we could make to help. This Saturday for the first time ever while snowboarding I never pain in my feet. I'm super bummed when we bought the boots here in 2016 2017 we were never told that our type of boots have a liner that has to be molded but because kat and Phoenix did such a great job of helping me figure everything out I am very pleased and happy with the service and product 😀

We love our local REI. Shout-out to Grant for creatively solving my tactical challenges.

Been a member for decades. Honestly I don't shop here a lot but when I do I usually buy Big ticket items because of their return policy. I mean come on you could have issues with an item you purchase for up to a year in return it. Honestly I've only had to use that option a couple times over the years. But it's nice to have just like Costco.

Downside is always been price. It's never been the cheapest place to shop. But I love shopping there every quarter when we get the 20% off coupons which start tomorrow...yippee! You can pretty much guarantee we will buy things four times a year just for that coupon.

Overall, love REI. Feels like such a Pacific Northwest store.. especially Olympia.

REI at the Capital Mall in Olympia, WA, is an outdoor enthusiast's dream! This store offers an impressive selection of gear and apparel for all your adventures, from camping to hiking and everything in between. The knowledgeable and passionate staff are always eager to provide expert advice and recommendations, ensuring you find the perfect items for your needs.

The store is well-organized and spacious, making it easy to navigate and find exactly what you're looking for. In addition to their top-notch products, REI offers informative workshops and events that cater to various interests and skill levels, helping you make the most of your outdoor pursuits.

One of the standout features of this location is their commitment to sustainability and eco-friendly practices. From their product selection to their in-store initiatives, it's evident that REI is dedicated to making a positive impact on the environment.

Whether you're a seasoned outdoor adventurer or a newbie looking to explore the great outdoors, REI at the Capital Mall in Olympia is the ideal destination for all your gear and knowledge needs. I highly recommend this store for its exceptional service, quality products, and educational offerings. A well-deserved 5-star experience!

Got fitted for a backpack here for the first time though I’ve been backpacking before and my new pack fits so well! 100% recommend a lovely gentleman named Christopher who helped me pick one out! Super friendly and knowledgeable!

Nice place. Food stuff. Employees are very kind. Cashier Rachael was very helpful. The store manager was very helpful too.