Avis Car Rental

The staff is very efficient and helpful. They got me into a nice, clean, comfortable car the next day. And were great when I needed to extend a day. I will definitely go to them again the next time I need to rent a car.

Update: This location has made some major improvements. The last 2 rentals were amazing. Super clean car, great service, and they were super helpful with a last minute change to the reservation. I am super excited to have a great Avis near by now!! So EXCITED! Great job Avis Lacey!

Review from last year: I rent a lot of rental cars throughout the year and I wish so badly that this location was better. Bad experiences with Avis are pretty rare for me and I want to support the company in general, but this location has been hard for me to get behind. The interior of the cars is always filthy (grimey, sticky, covered in pet hair, urine smell, trash...) and I just got charged an extra day after I returned the vehicle 12 hours early. They are always nice though. If this is a concern, I would call ahead and ask that the car is at least cleared of trash and that it's not covered in animal hair and urine (I am pretty allergic to animal hair and trash being cleaned up seems like a fair ask). Hopefully, things improve. I really like Avis.

Amazing!!! We rented a car in Boynton Beach, FL with the intent of returning to same location. Plans changed and we returned it to this location in Olympia, WA. They were professional, courteous, and made the drop-off easier than I could’ve imagined. Rockstars!!! I would definitely do business here again.

I rented a car from Avis through Expedia. It was not until I looked up the address on Google that I saw all the negative reviews. I was very apprehensive about getting the rental from this location after reading through the reviews, but after the great experience I had, I felt I should write a review.

When I arrived to pick up my rental on 6/14/23, Gabriel was friendly and professional. There was another customer there at the same time and Gabriel did a great job taking care of us both. I was even confused about an aspect of my rental--which was a stupid mistake on my part--and Gabriel was patient with me and satisfactorily explained the situation.

Gabriel also took the time to give the rental a once-more-over with the vacuum before pulling it around for me. The rental was clean and well-maintained.

When I returned the vehicle on 6/20/23, there were two gentlemen working the counter. I unfortunately did not get either of their names, but they both greeted me and one of them promptly assisted me with the return. Again, everyone was pleasant and professional.

On top of the positive customer service I received, I also received my deposit refund soon after returning the rental.

I obviously cannot speak to what transpired with the other reviewers here that prompted the negative reviews, but my experience was excellent and I would definitely recommend and rent from this location again.

Thank you.

I highly recommend this place! I've had so many bad experiences with vehicle rental companies like U-Haul, so it was great to rent a vehicle in a smooth, simple and stress free manner. The customer service? Excellent! The man that assisted me was so friendly and easy going, I'll never rent from any other company after my great experience here!

Had a great experience was a little skeptical because of the reviews but in all honesty was easy, great and fast thank you for the awesome customer service!

This was one of the coolest fastest places I've ever been I needed a car to drive back to my yard because my semi truck broke down and they were very quick and easy to get a rental from very nice they didn't mind that I had a puppy and I was in and out I ubered over to the airport walked in checked in within 10 minutes I had keys to the car and was on my way to go get another semi to power my load I really appreciate you guys and the guy that help me super nice thanks

Professional, courteous service. Used many times. Never had a single complaint.

A car was available for me. It was not topped off but I did not have to tuen it in topped off either. Otherwise, the vehicle was low mileage, nicely equipped, and the turn rental and turn in went smooth.

Owner/operator provides the beat service. Avis has normally a good selection of cars. Easy access location

I was very happy with the customer service I received. David and Corey were very helpful and very professional! I will definitely rent from them again.

The people here were very friendly and extra helpful. We had a very nice weekend with no hassles. Easy pick up and drop off.

Second time renting at this location.
Quick service and nice clean car.

These guys are awesome. This is the only car rental company I will use in Olympia.

Exceptional service and my rental car was new and clean.

Great vehicle. Easy place to rent car from

Hooked me up with a rental on extremely short notice!

Budget Rent a Car ,Excellent Customer Service in Lacey,WA

My Olympia Go to rental choice. Local, dependable

Wonderful crew of people working here.