Terri Couette: Allstate Insurance

We had a renovation in our home due to water damage. Allstate recommended Clean Images, LLC. We were very satisfied with our renovations from this company. Thank you Allstate!!

Really friendly agents who helped me help my mom through a tough claim and beyond!

Would just like to give a huge shout out to my agent Jennifer. She always answers or either calls me back fast and gets whatever I request, done quickly and correctly. I have never had an agent like her before. I really enjoy going through this insurance company. They really take care of me and all my needs! Highly recommend.

My mother was insured through this office for many years and always had good things to say about everyone in the office. When my mother passed away earlier in 2017, I left the home owner's insurance in place while we sold the house. I had to deal with Rosie, Selena and some of the other ladies in the office on multiple occasions. They always knew me and my mother by name. They went above and beyond their duties, and proved true all of the good things my mother had to say. Thank you to all of the staff for doing such a great job and for truly caring about your customers!

So far we are very happy. Everyone has been very nice and helpful.

Terri and her staff are always helpful with what ever questions come up, and honest as to what and what not is covered. What is really important is how an agent will work for you, we have 3 vehicles and our home with them and feel we have made the right choice and never over sold on what we should carry.

Terri has carried our insurance (under my former married name McCay) for well over 10 years. What I love about the office (not about Allstate) is that they are super-responsive and they pick up the phone. It is very nice to have a local agent. They have covered me to drive a rental car, in an instant. I read the other lady's review here and I believe it is probably quite true, but I would guess that Rosie either didn't remember the call, or lied to Terri to cover herself. Terri is a person who acts in good faith, and I've seen her do so, so it is unlikely that she lied to the agent. She would have believed Rosie. As I recall, Rosie gave me mis-information one time, when she was new. I would say that if I was the manager of an office and this happened, and I had a doubt about my employee telling the truth, I would have had my company pick it up. Especially if they had other complaints. In general, I am not happy with Allstate. Their rates are higher, and their "Accident forgiveness" was a contrived thing that does not really happen. It was actually Terri's office who explained it to me that it doesn't work like they say. Allstate will pay quickly, even small claims, but boost your rates instantly to cover. I don't like Allstate.

We have been with Terri Couette now for almost 4 years, and have all our insurance here. Terri and the staff always go out of their way to answer our questions, and deal with the things that have come up quickly and professionally. They really care about you and make sure you have the right coverage! It is really the agent and the staff that make all the difference!

Excellent customer service and very friendly staff.

Wonderful Customer Service! We have been treated so well by Ms. Couette and her staff!

I’ve been in three wrecks in the last year and they haven’t dropped me! And always help me quick and easy.

They are always helpful, anytime I call to get something done with one of my policies they take care of it right away.

Great! Professional friendly staff who saved me money on my insurance needs.

Always great when I need to talk to them and always takes care of me.

Very kind people that are great at answering all of my questions.

PRICE WAS RIGHT AND JENNIFER RISEN WAS VERY PROFESSIONAL.

Very Professional staff and friendly office

great experience with All State

Terri goes above and beyond for her clients.

So far so good!