Koch 33 Toyota Service Center

Appointment was scheduled for 7 AM and they took it right in. In less than an hour, car was finished and ready to go. Man at the counter was very courteous and friendly. Informed me of addition services that could be done. Great experience as usual

I just moved from Idaho to Pennsylvania and wanted to keep my Toyota serviced by a skilled team and I’m glad I picked Koch 33! John Salvo was able to pull my service records from the previous Toyota dealer and knew exactly where I was with my vehicle’s maintenance journey. The team completed the day’s services and sent me off with a smile and peace of mind that I’m driving a safe SUV. My car will be back to their shop for all future vehicle maintenance needs!

What a delightful surprise! When my Toyota Venza needed routine maintenance, I called to make an appointment at the Koch Toyota dealership. I was asked if I’d like to try their mobile service. The next day a large van with two friendly technicians came to our property, set up their mobile shop in our driveway and went to work. Two service techs performed like a well-trained team and completed not only the requested services but also topped off fluids, checked disc brakes, tire wear and cabin and other filters. Oh, and gave us a complimentary Toyota blanket. All completed in about 40 minutes!
This is customer service at its best!

So far another positive experience here at Koch 33. The service department was efficient and did what they said they would do. Details are important to me! So I would highly recommend them. You can go cheaper at a Mom and pop shop for state inspections but for knowledge of the Toyota vehicles you only get what you pay for. cheaper is not always better.
Sometimes the small shop is initially cheaper then you still have to take it to a certified Toyota mechanic to get the job done right. I have seen this first hand😖

This review is for the parts desk. Courteous, fast, and honest. Applies both to orders made at the desk and online (both for pickup and shipping). Prices are better than from the big online retailers, you're getting real OEM parts , and you're keeping your $ in your own community.

The service experience at Koch Toyota is excellent. Kris, the service writer (with extensive experience as a tech), was accommodating, explaining what I didn't comprehend, while working with my schedule and arranging for the service that my vehicle needed. The work was done at a reasonable price. The entire Koch dealership is an excellent operation and the service department is at the top of the same. I have now purchased two vehicles from Koch and the service department is one of the main reasons for shopping there--good service at a reasonable price with polite and kind staff.

This place was great. I took my car in because of the check engine light, and they were able to diagnose and fix the problem I had. They sent me a video of their diagnostic which was super helpful. Will definitely go back for any more car issues.

John Lehr was the representative who helped me with my service appointment. Lovely gentleman and the entire process was very smooth with clear communication.

Quick service, didn't even have to leave the house. I love it. If I can, I will choose the mobile service every time. The person who came to my house was so nice!

Great first time experience. Was told it'd be a 2 and a half hour wait and ended up only being around an hour and 45 min. Josh was very thorough and easy to work with!

Took my Rav 4 in for inspection. Very helpful service manager. I like that they send a video to you of the car and what the issues/concerns are. When my car is getting worked on, I always stay there. I am actually super productive working there as there are numerous work stations and free wifi.

Service rep was very congenial and helpful. Got me in and out in less time than I thought. Side molding looks very good, considering the terrain of the doors.

I’ve serviced my Tundra at Koch 33 since it was new. On the surface…service at the dealership seems to come at a slightly elevated cost; however, the customer service and quality workmanship are always worth it in the end. All services rendered are performed correctly and to the customers satisfaction, it’s that simple. The service advisor’s have always gone out of their way to explain everything required to keep my Tundra reliable and performing like new. Personally I have always had an exceptional experience at Koch 33.

Had a bad experience with a detailer that buffed my matte car, they took care of repainting my car to look perfect as it should. Updated me during the process and then recommended how to take care of my paint and to Shine Techs to get it protected. Very knowledgeable

I dropped my car off for some service the other day. The staff inside was very friendly and helpful. The whole process of dropping my car off with Josh was quick and efficient. I’m not sure who I talked with when I picked up my car, but he was fabulous too - very nice and quick to step up while I was waiting to check out.

Was greeted very nicely by Service Advisor Joshua. We discussed my concerns which were answered to my satisfaction. I scheduled my next appointment and went happily on my way.

Chris is great. Always Professional and courteous. I can’t say the same of the Dealership upper management and their pricing policies. I will have to take my vehicle to get some maintenance items done elsewhere.

I was offered Koch 33's mobile service. The mobile service unit comes to your house to service your vehicle. What an amazing service to offer your customers! With my busy work schedule it was hard for me to bring my vehicle in for service, as I couldn't sit there and wait, due to work obligations; I didn't want to take a day off work either.
The mobile service unit is the best idea Koch has had, in my opinion.

Great service compared to other dealers in the area they’ll take the time to breakdown your repairs and explain it and as to why it needs to be done. 5 stars for the service department hands down

Excellent service! Our overall experience at Koch Toyota has been amazing, from purchase of the vehicle to servicing the vehicle. Everyone is friendly, knowledgeable and helpful. We live in Stroudsburg and we highly recommend taking the drive down there.