Richards

I ordered a small gift for my husband to celebrate an accomplishment. The item itself was beautiful and high quality. But I want to say that, for all the expensive orders Richards must get, I was so appreciative and touched by the attention to detail and customer service I received. Specifically, they gift wrapped the order beautifully, included a congratulatory gift tag note, and sent a hand written note from the person who put the order together. Above and beyond. Would 100% recommend this store.

Fantastic store. Amazing brands for men. Ask for Sam Anderson.

Special, special shout-out to Josephine who is the manager. Richards has everything but the staff are what make the place. I’ve been a lifelong Greenwich resident and coming here for years. This weekend on Christmas Eve I ran into an issue with an order I had placed over the phone. I had a full blown meltdown in the store, absolutely gutted that I would have to either stay in the store and miss my family’s holiday festivities while the issue got sorted or have to leave empty handed without Christmas presents.

Josephine went above and beyond to fix the issue and was so composed and kind, even when I probably didn’t deserve it. Issue was resolved and quickly, even though they were swamped as it was Christmas Eve. I didn’t end up missing any family time and I left with the gifts. Josephine - thank you so much! I hope you had an amazing holiday with your family.

Amazing customer service and selection. Richards is by far the best place to shop on all of Greenwich Ave

Mitchells Stores provides customer service that’s unequivocally second to none. Placed an online order for a coat on a Wednesday afternoon and the order was delivered to me the very next day!

I’ve had a account there since 2002. Rocco is excellent.

I tried buying a suit online and it looked baggy I went in and something of the rack fit perfectly.

This is why I shop there their excellent customer service and after I buy from them they tailored my Zenga suit for free in their Westport store.

I just returned to my career in Real Esate and they do my suits, Shoes and ties...

We had the best time at Richards! All the sales associates were so welcoming and kind and went out of their way to help us! Can't wait to make a return visit!

Impressive store. As an Australian coming through to Greenwich i was amazed that such a quaint village feel of a town should have such a comprehensive menswear store. Very good products, very good fitout.

One of the best family run department stores in the nation. Offering unparalleled customer service, Richards sets the benchmark for what luxury shopping should aspire to.

Their service is par excellence. Product is high end & well curatored collections.

Incredible selection. Best tailor. Amazing sales person. Thank you Brian!

I love it shoes collection is so unique

The best customer service I have had in my entire life. Really a great staff. Thank you!

the best customer service you'll find anywhere. men and women's high end retailer...beautiful selection of clothing, jewelry and accessories.

Outstanding service. Unbelievable place. High end but well worth it. Outstanding collection of clothing

There is no clothing store better anywhere. Amazing quality, unique inventory and service.

Excellent service and atmosphere. Great selection of fine clothing.

Great assortment of clothes. Everyone is helpful and curious. Highly recommend

Amazing place to shop the avenue!

Great people and product. Ask for what you want.