Girard Nissan

As always, the customer service from the Service department was outstanding. Bill and Jose are friendly, courteous and professional. They took care of all my concerns, made recommendations for necessary repairs and I was out of there in a reasonable amount of time. The waiting area is spacious, comfortable and complete with free beverages and Wifi. Not to mention, I left in a much cleaner car than when I arrived. Always a pleasure doing business with Girard Nissan.

Jose, Bill, and Chad offer the friendliest Nissan service that I have experienced. Alex from the Parts dept was also very friendly and very helpful and found the part that I needed. I am from out of state, and this Service dept, Parts dept, and dealership have the best customer service. I also appreciate the complimentary car wash, and they went above and beyond and cleaned and vacuumed my car mats. The service waiting area had a great selection of snacks. The sales staff also accommodated a conference room for my parents and I so that we can sit together as we wait for my car being serviced. This Service dept, Parts dept, and dealership surpassed my expectations. Thank You So Much! Highly recommend Girard Nissan!

I did lots of research for new tires for several days, never considering a dealer. When Girard Nissan popped up, online for new tires, I decided to check them out. So happy I did because they had the best price and a payment plan was offered by Sunbit which sealed the deal for me! The service department was outstanding from start to finish and my car was vacuumed and washed!!! All of this from a dealer??? Wow! I was impressed!😃 I will be returning for any upcoming needs... Thank you all!!!!

Always a pleasure visiting Girard Nissan. The team is nice, knowledgeable, funny and respectful. They communicated with me while my car was in the shop and made sure I understood all details and costs.

I don't usually write reviews but after going to this dealership and experiencing the absolute best I felt compelled to share my experience. I was involved in an accident that was no fault of my own and in need of a car quick. I knew Girard was a good place to start based on reputation but Austin really knocked things out of the park! From the second I walked in and we started talking I knew I was in good hands. He went above and beyond to get me a car that fit my needs, interests and most importantly my budget. He was SO easy going and made the process smoother than I ever could have imagined in EVERY aspect. It's so rare to find a salesman that cares more about you and your situation than just completing the sale. Not only did he show me exemplary customer service he took the time to explain every detail and answer every question I had with a no bulls*** approach. I could not have imagined a better experience. I put my trust in the right place and was not disappointed!!!! 20/10 recommend to anyone looking for a new or used car go see Austin! Thank you again for the amazing experience I could not be happier 😁

To begin with, your team is wonderful! Everyone greeted me with a smile. Your team went out of their ways to take good care of me and my car, and most importantly my app! The best part is I actually found the set of keys I had lost back in August! I was driven to work and picked up by two very friendly and engaging drivers and your Service Team was great! Thanks, I'll be back!

In today's world, most of us feel that people are lying to you or out to get you, especially in the auto maintenance business. Not one time have I felt that way about this service department, and believe me I check everything out. Keep up the great service 👍.

First Class Service! Quickly in and out. Very comfortable waiting area. Love the new service drive in. It was raining, and I didn’t even have to get wet! Thank you Girard Nissan!

I have had the best experience with this dealership, knowledgeable and helpful are just some words that could best describe them. Carlos in sales goes above and beyond to work with his team to get you the best rates, payments and car you can feel comfortable and happy with. I enjoyed doing business all three times I have bought from them.Your friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends. Keep up the good work!

Carlo Cirilo has always taken good care of me. He makes the leasing experience very easy. The service department is always very professional and honest.

The staff is friendly, my car is always given back to me cleaner than how I left it (shout out complementary wash & vacuum), and they always take care of me. I live closer to the norwich nissan, and still prefer to make that drive. Their professionalism and customer service can't be beat! Been loyal to them for over SEVEN years now. 10/10 recommend.

Updated Review 10/27/23:
This dealership continues to exceed expectations!
Their scheduling of service for the new car I bought below was easy. I was LATE and they still kept my appointment. They let me use a spare office in the build so I can work remotely while I’m getting service, they clean the car when they’re done. AND… This time there were scratches on a door. Instead of haggling whether they were there when I got there, their auto body manger buffed it out personally.
They went far beyond any expectations of service and I would not just recommend them I’d be comfortable sending my young daughters there to get service on their own. I haven’t said that about a dealership service area before.
Original post:
The dealership worked with me negotiating price before I ever stepped foot in the building. This encouraged me to test drive the car.
Next, they gave me quotes for two different trims. This helped me feel confident in my choice.
Finally, the closing experience was easy and they even installed my hard plastic mats.

I mistakenly went into the Girard/Nissan dealership to have my Toyota repaired seems I was given wrong information from the insurance company as to where to take my car😱 the bright side of it is that I was so lucky to have been helped by the receptionist in the Nissan dealership I believe her name was Jody or Jackie. She ever so nicely even wrote down the correct place I needed to take my car to. She easily could have just said nope you’re in the wrong place but she went that extra step which in this busy world anyone else would have done! She’s a lovely woman and I applaud 👏🏻 her!

I recently had some work done in the service department. Everyone from the service manager, writer, down to the tech were friendly and helpful. I was kept informed of the status of my truck and all options were explained in a way I could understand. All work was done to my satisfaction and the service department exceeded my expectations.

Great customer service, and the only dealership I will most likely be using going forward. I bought a 2023 Pathfinder and your team has been awesome with making sure I get the maintenance and entitlements from your support book. Everyone has been super helpful. Thanks guys!

Easy appointment scheduled. Checkin was smooth. Drove into the checkin bay so not exposed to elements. Staff was friendly and knowledgable. Work completed quickly.

Looking for that Southern Hospitality right here in Groton?

Go see Austin at Girard. We all know car buying is a hassle and it usually takes all day right?

Tell me how in about 2 hours we were able to walk in with a trade in and leave in a brand new 2023 Rouge? Thanks Austin! We love this new ride and can't believe how easy you made it!

CJ was absolutely wonderful, nothing but the best customer service and most friendly conversation imaginable. He answered all questions and made the process as stress free as possible, and I am 100% happy with his salesmanship!

I only got Exceptional service! Thank you to bill for going out of his way and finding out I actually had warranty thru Nissan to help me cover a brand new transmission! Whenever I called, I never felt rushed and was explained throughly .. I’ll def be coming back and my next car I purchase will def be with Nissan in Groton.! Thank you again! Great customer service goes a long way.

Austin Martin in Sales and Jose Arriaga in Service were amazingly easy to work with, personable, and answered all my questions ! I ended up purchasing a 2024 Nissan Versa S with Austin.