First Citizens Bank

I've banked with first Citizens since moving to town in 2005. They have been very professional and helpful, especially in helping me change my accounts around after my husband died 2 years ago. Most recently I opened a checking account for a non-profit organization, after another bank in town gave me the third degree just to change signers on an existing account, and after 3 weeks still wanted more information before they would approve it. You'd think we had a million dollars in the account instead of a thousand. Came to First Citizens and in no time had a new account set up.

We have dealt with this bank for 25 + years both personally and as a business. We like locally owned banks where if there is a problem it can be dealt with in house rather than having the decisions made offsite. First Citizens has always treated us honestly and well both in the bank and the trust department.

Such a friendly local bank in North Iowa and Mora Minnesota. Main office of First Citizens Bank in Mason City Iowa is very convenient for me.
Community bank at it's best, always giving back to communities. If you need a real estate home loan, ag or commercial loan or checking account with great benefits this is the bank for you! Great employees, awesome community give back and excellent products and services. Top notch! Highly recommend.

I can be a pain to deal with at times. The staff here kept their cool when I yelled at them about my home loan even though it ended up being a screw up on my end. They helped me fix a few issues with my loan, and have helped when my insurance tried pulling a fast one on me when swapping policies. Over all very friendly and helpful staff.

I get treated the same no matter if its a teller or the VP of lending. I feel at home with everyone there. I walk in and I am greeted by my first name each time. Jessica, in drive thru, is a great representation of this home town feel. If I could bottle up her enthusiasm, and sell it, I would never go broke.

Amazing service! Very personal, approachable, and responsive. Kevin Sullivan and his team were instrumental in helping us set up our business. Thank you!!!

First Citizens Bank is a great local bank. Their customer service is wonderful and their home loan rates are great!

Best bank in Mason City. Great customer service! Very friendly and knowledgeable staff.

Very friendly staff and easy to work with. Highly recommended!!!

Very knowledgeable and friendly people

Always good service

Great place to bank

It's a bank, but a good one!

Shulk Xenoblade