Bank of North Dakota

We secured a student loan for my daughter 4 years ago. They were awesome to deal with, and had the lowest fixed interest rate of all the avenues we researched. I see someone made a comment about them not supporting the federal student loan forgiveness program. That is a federal program and not intended for private loans. My other daughter has a private loan as well. It also is not supported. I have been more than pleased we chose this bank and I recommend it to all our Montana friends sending their kids to North Dakota for college.

Today I called and spoke with Jen in the Student Loan Department - she was extremely helpful and provided me a number of options regarding consolidation. We talked about the benefits/cons of moving to another bank and discussed the importance of asking about fees. She even volunteered to help me with financial and pay off strategies at a later date. The customer service has always been extremely helpful here. It is the main reason I haven’t refinanced elsewhere.

I recently got married and my wife and I merged accounts. So, I went into the BND online portal and switched the account to auto withdrawal from my new account.

The issue is, my account did not switch to the new one. So, the auto payment was connected to my old account. My payment there isn't much so, for me, it is a set it and forget it type of payment.

60 days later, I get a notification from my credit report that I am not paying my BND loan. I call BND and they look at my account, seeing that I added the new bank account but I didn't do "something" so BND's system only attempted to pull money out of the old account.

Well, I communicated with them and Joe, the head of customer relations, called me and said he was going to clear up the issue.

I am very thankful and I believe that BDN actually listens to their customers. If you are doing the right thing, paying your bills and working with then, they will take care of you. You just have to communicate with them and do the right thing.

I recommend BND to you!

Jen was very helpful on the phone. She talked me through everything and made my situation of paying back my loans incredibly clear. She deserves 5 stars because she went above and beyond and walked me through the process step by step.

Just want to say a big thank you to this bank for letting the Philanthropist & hacktivist @ROYALBLADEWORKS render help clearing my daughter's medical loan debt which was at $114,899. This saved my family ! THANK YOU BOTH.

Initially left a bad review due to a late payment issue. However, a customer agent reached out to me and we actually worked out a fix. Perfect example of excellent customer service.

UPDATE: Joe, head of customer service at BND reached out to me and resolved as much of my issues as he could. I very much appreciated the gesture, but still hope they change how their website works to make it easier to use!

Took out 3 student loans through this bank. Paying back has been a nightmare unfortunately. Tried to setup automatic payments and got confirmation that they were done and now getting dinged for missed payments. The website is confusing to navigate and hard to use. On top of that, when my 6 month grace period for student loans ran out, my account had been "deleted" as they moved to a new computer system so I still owed money but could not pay. My credit took a huge hit due to "misses payments". I think with some website updates, most of my problems could have been avoided.

Great customer service and they beat almost everyone else when it comes to interest rates on student loans. I have saved a lot of money by consolidating with their program.

Good bank