Long McArthur

Big shout out to Lonnie Smith and Cody Riggs with Long McArthur for their over-the-top customer service after the sale. If not for their efforts, the following details in my review wouldn’t have gone without major drama and frustration.

This was my first experience in purchasing a new vehicle and having it delivered to me. All past vehicle purchases I’ve driven them home myself.
Thankfully, Lonnie Smith and the team at Long McArthur took care of the logistics in getting my 2023 Mach 1 delivered to my house.

Unfortunately, the carrier wasn’t careful in loading the car onto the trailer and gouged up the exhaust tips and rear valance. The carrier promised to pay for new parts, but quickly ghosted us. This was a trusted carrier repeatedly used by Long McArthur that just decided to throw away all future business with Long McArthur and likely all other dealerships that got word of this.

Lonnie promptly introduced me to Cody Riggs in their parts department. As soon as I saw Cody’s signature in his email, “Riggs Racing”, I knew Lonnie had put me in good hands. Cody Riggs was an absolute rock star during the whole process, which has been going on for 6 months. This wasn’t any fault of Cody, Lonnie or Long McArthur. The parts shortage across the entire auto industry is to blame. As of the posting of this review (12/30/2023), I’m still waiting for the exhaust system.

Meanwhile, I’m enjoying the hell outta my Mach 1. If I decide to buy another Ford, Long McArthur will easily be my first choice.

I ordered from Long McArthur Ford for a courtesy delivery to my local dealer in Oregon. These folks are awesome!
Darrin Smith was my salesman. He was very personable and always followed up when I reached out - even after the sale. And he had to put up with me for a whole year while we waited for my Maverick to get built! I also changed an option and the truck color along the way.
Kudos to Tim Bartz for the informative youtube videos and posts in the various Maverick forums. The information he shared was invaluable throughout the ordering process.
Alex Gershon stayed late to finalize all the documents of the sale. We really appreciated that due to the time difference.
Long McArthur honored the A Plan, and the price I paid was the price I expected - no surprises.
All around great experience!

I made my first new car purchase from Long McArthur and it was a very pleasant experience. I ordered a Maverick in September 2022 and it wasn't built until September 2023. Long McArthur didn't require a deposit and did a price protection COVP. The price they gave me the day I ordered was what I expected to pay. A few months into ordering, I wanted to change something, and they updated my order, no problem. I was a member of their YouTube channel, and every Friday I looked forward to seeing where my Maverick was in the order/build process and hearing the latest Ford news from Tim and Sarah. They've created at lovely Maverick family there. Once the truck made it to the dealership, it was delivered to my front door in Nashville in under a week. It was a great experience. I will go to them again every time I purchase a Ford and I definitely recommend them!

Wow, just wow!!!

Long story short, I was one of those who ordered a new Ford Maverick...

I had waited 17 months for it to be built. About damn time, Ford... I was constantly updated by Long McArthur about my status, even when Ford decided to stop emailing updates. I knew where my order stood.

I have never had such a wonderful experience with a dealership! MJ in sales was on top of everything! You should checkout Tim's YouTube channel if you have any questions about anything Ford related! I have been watching for 2 years now and probably know more about every model than my local dealers! Even when I had a problem with chase bank (I no longer recommend chase after being a customer for almost 20 years and chase not honoring a targeted promotion{your review is next...}), the finance department stepped up to the plate! The entire process, from ordering to driving back home to VA, I have never experienced such a wonderful sale, including the one where my dad's longtime friend who was a new car salesman, ordered me a new car in 2006.

Even if you don't live in KS, like me, still give them a chance. I doubt you'll regret doing so. I don't! At least 2 of my local dealerships wouldn't even accept an order, but LM took it and I quote, "We will place your order, but remember that you might not receive it because of how popular these [Mavericks] are."

Cliche alert:
They actually treat you like family here! (The good kind, not the ones always asking for $, LOL)
They pick you up from the airport, give you coffee, double-check all the paperwork (I did mine virtually, which they have no problem doing digital), make sure to have you test drive to confirm you STILL want the vehicle, then make sure you don't need anything else before sending you on your way!

I'm like a teen swooning over LM... too bad, deal with it. They deserve it!

This is my second purchase from Long McArthur almost exactly 2 years apart, bought a 2022 Maverick had such a great experience I purchased a 2024 Maverick also. I drove 750 miles each way to buy my trucks and it was totally worth it, best experience I have ever had with a dealership. Found the truck I wanted on the website made contact and it was streamlined from there. Mike Mull is the best salesman and Tim Bartz made the transition from old truck to new truck seamless. I highly recommend Long McArthur Ford !!!

I have always had excellent service from the people in the service department. They all go out of their way to accommodate my needs. Whether it's a ride to work or dropping my vehicle off to me, I'm always taken care of with kindness. Thanks guys! You make my life a little less stressful.

Excellent experience working with Mike Mull to find the perfect truck for our family. Got hooked up with an F-150 Lariat and we love it. Did not have to question the fair pricing and Alex walked us through the financial aspects very clearly and respectfully. There's a reason this dealership is top in the country.

Best experience since buying my first F150 in 2011. Simply amazed at how the F150 has improved since then.

Mike Mullen did a tremendous amount of legwork finding the right model and trim package for me.

My new Ford F150 Lariat has so many options and features, it will take while to learn about all of them.

I highly recommend Long McArthur for your Ford needs in the future.

I just got a new to me mustang gt and I loved every minute of the purchase and the ease of doing it all over the phone. When I arrived to the dealership my car was cleaned fueled up and ready to go. They had my paperwork ready for me to go over and sign then off I went. 1 hours almost to get the test drive talk over the financial and warranty options and the best part of the whole deal they did go above and beyond at actually looking for the best deal. I'm at the federal low on interest. They couldn't have done better if they tried. I live in Texas and travel and no matter what state I'm in I will definitely give them a call in my next purchase.

Had a great experience with Long McArthur. They had the vehicle I wanted and worked with me to get it in my driveway. My salesman (Mike & Lonnie) were top notch. Was always willing to answer my questions and get me the answers I was searching for. Highly recommended.

I'm not a huge fan of hassling or buying vehicles, but Adam made my experience great. He was easy to work with, quick to respond, and did a great job explaining the vehicle. I drove 3 hours to get to the dealership, so thank you Adam for making it easy for me.

Very happy with my focus! Lonnie was a great guy to work with. Answered all my questions and there was no pressure at all. He got me in the car I wanted and got everything taken care of that I had concerns about. I would definitely work with Lonnie at Long McArthur again and highly recommend him!

Was driving thru headed to Montana for vacation from Oklahoma and had truck trouble, JD was able to fit me in to replace a coil and get us back on the road with barely any delay. The entire team was extremely professional and helpful with services. Quite a drive from Oklahoma but I will make sure when I buy my next new ford it will be from this company!

New vehicle purchase. Most knowledgeable of dealerships I explored when purchasing my Maverick. They were straight up and performed superbly during the 10 month wait. No deposit, no delivery fees, no mark up, what more could you ask for? How about a salesperson (MJ) who cares? I def will recommend them to my friends!

Cannot recommend Long McArthur and Derek Stithem more! We have purchased two vehicles through them (maverick hybrid & 23 Bronco 2dr) and both interactions were positive experiences.

Look no further for your vehicle purchase! I own around 20 vehicles and have had a bunch throughout my life. Never have I had the spectacular service that I have had with Long McArthur! Buying my Roush F-150 was the easiest vehicle purchase I have ever made! Every text, every phone call was answered every-single-time..even when Darik was off work..he answered! Darik is absolutely phenomenal at what he does, he went above and beyond for me on all levels and truly cares about the customer! Finance was quick and to the point and paperwork was done quickly! Will do business with again!

What an excellent car buying experience here at Long McArthur! Flew in from Minnesota to purchase a Ford Maverick and they worked tirelessly to make buying and signing over email and phone as stress-free as possible. Would certainly buy from them again! And I usually peel off the dealership sticker that gets put on new cars but I'll leave this one on to let others know where to go.

Bought my truck last year from out of state. Darik Stithem was my salesman. Absolutely a 10/10 experience. I ordered a new truck. It took a while due to the chip shortages. The price was very good considering other dealerships marking up prices due to shortages. They overnighted my paperwork and I took care of insurance and plate before flying out to get the truck.

Things happened pretty fast within a couple days of me seeing the truck that I've been after for a long time. Collin Ringle was great to deal with. We got down to the numbers that both parties were happy with, easy financing, easy paperwork. Do I wish I could have paid less...of course...but the overall experience and atmosphere was great. People have choices and I made mine!!!

I bought an F150 here. I called and spoke with Elicia (probably spelling it wrong), who was helpful and even gave me a tip that improved my Google navigation to the dealership. My sales associate Collin was fantastic! I had many questions, and he was understanding and informative. He was so very helpful. All the staff I encountered were very nice. Shawn visited with me regarding accessory options, and Ben finished up all the paperwork. Great team!