Painted Cottage Cafe

My wife and I were blown away by this hidden gem. It's like walking in to a dream full of up-cycled furniture, magical tidbits, and beautiful décor. There's so much character!

Very happy with my experience with them. Bed is beautiful.

Fantastic, beautiful furniture

It is a beautiful piece. There are a few negative things I experienced to knock it down to 3 stars:
1- not very responsive and did not answer specific questions in the message.
2- under quoted estimated shipping and did not proactively reach out when we were past the initial delivery estimate, I had to reach out. I am okay with waiting, however, not okay with feeling forgotten.
3- there is no top coat or clear coat over the chalkboard paint. This allows MAJOR chips in the paint to happen since there is no protective clear coat. Had to spend a weekend repairing the chips with my own chalkboard paint as none was provided. I even requested upon purchase as instructed to and it did not arrive.
4- there is a hair on the flat desk part that will live there forever. I understand human error and for the price, I would expect better.
It did come packaged very well and I DID get the furniture.

DONT SHOP HERE......not upfront and honest.

This business does not care about their costumers at all. We ordered a bed and specifically stated that we wanted it painted white or we would not buy it. This was mentioned numerous times during our conversation. The owner agreed and told us that she’ll get us done for us within a few days. It took them almost 2 weeks to deliver the bed. They delivered it and it was not painted. They told me I never said anything about painting it a different color. That’s a straight up LIE. There was no apologies, no nothing. In fact they accused me of lying and said I never asked for it. They didn’t feel bad at all. They didn’t try to fix the issue. Offered nothing. No help. Money is not a problem and I would have paid more if needed. They don’t value their costumers and it’s a shame. My family has been buying furniture from them for years and this is the kind of treatment we get. The whole situation was mean on their end. I’m in disbelief how they run their business and get away with this type of treatment.

We specifically asked in our order that the item be delivered into our house to an upstairs bedroom. Our request was totally ignored and they selected a shipper who will dump the item outside our house (during Winter). I now need to figure out how to get the item into our home. I wish that companies would care enough about the customer to think about the entire order process. This lack of customer empathy has left a real sour taste in our mouths.

I bought shelving and a refurbished dresser almost a year ago. The dresser has 7 drawers of which I can only open 3. I have contacted them multiple times to come and fix it, but they do not respond and have not fixed it. This is unusable junk in my house that I spent a lot of money on. The shelving unit has wallpaper in back with a very noticeable seam and is crooked. This is over priced and I have gotten better quality pieces from people selling refurbished furniture on Facebook market.

Wow. Garbage work and craftsmanship. The furniture itself is okay but been worked on by the wrong hands. Been sanding for days just to repaint and get it work right. Subpar hardware that I will have to replace. I overpaid. Stay away…

I ordered furniture from them on Etsy; spent a couple grand. Big mistake. No communication from them; no response to messages about when they would ship. Then, Jim messages, 'We will let you know... we are expecting a shipment next week'. This made no sense. Did they not have the stuff they sold me? More silence in response to my questions. Then they said that they were painting the furniture. Suspicious, that they actually didn't have the furniture, I asked for a photo. No response. Last Monday, they messaged, 'We will send you photos by Friday.' Friday and Saturday passed, no photo. When I pressed for a ship date, Jim responded, 'Next week....' which, I pointed out, is not a date. No response. Ultimately, I contacted my credit card fraud department. They said they refunded me today. I'm hopeful but skeptical. No credit has yet appeared im my account. These people are sketchy. Their 'store' is sketchy. Run away

Horrible customer service. Just try to find someone to wait on you. They act like they're doing you a big favor by acknowledging your presence. Since I was just shopping there for Dixie Belle products, I'll drive a longer distance just because to get better service.

Horrible customer service. I walked in to the place and looked around, and couldn't seem to find anyone working there. I did find their half eaten lunch. After looking for someone and wandering around the place I was "greeted" by a lovely lady who didn't look up from her phone the entire time I was talking to her. After finding out that virtually none of the prices of the stuff is available in store I visited the website to find out that everything is price gouging at best. The best part of this place is leaving it.

I was told I would receive the two pieces I ordered in 6-8 weeks. It's been 121/2 weeks. I've called repeatedly. I've been told they would look it up and get back to me. But have not gotten a return call. Sometimes there's no one to answer at all and no answering machine. I'm very sorry I ever ordered from them. Terrible experience.

I have order a table from them and they said I would have got it in 4 to 6 weeks and it's been nearly 3 month still haven't got the table would never do business with these people agine

Website says you are open today til 5. You aren’t. #disappointed

Very bad experience
Received wrong item
Owners promised to exchange and send correct item, but never did
Very dishonest
Run!!!!!

Never open