The Purple Bow

This is one of my all time favorite stores for kids toys, accessories, hats, baby and birthday gifts and more! The owner, is so gracious, patient and helpful! She always helps me choose correctly and always has great suggestions! I love shopping at the purple bow- it is a must for anyone looking for creative, fun and affordable children's gifts!

Every encounter with the Purple Bow is great and positive. I am warmly greeted each time I go in there, and am always treated nicely whether I make a purchase or not. There is a tremendous selection of fun and unusual toys and baby gifts. It’s my go-to place for baby gifts. Ahuva the owner always helps me choose and makes great recommendations!

When The Purple Bow first opened, I was very disappointed. The service was poor and I was basically ignored. In the last year I have been there several times. They have turned themselves around. They greet me as soon as I go in.They have a great selection of toys and other items, and have made great suggestions. I’m glad to see it’s a place I can go into right in my neighborhood, feel welcomed and get good service.
One thing I have bought for several newborns are attractive hooded towels with the babys’ names embroidered on it.

I was confused by delivery option vs shipping option and by default picked shipping...$12 to ship a mask?!? I emailed them saying -here’s what happened-but $12 to ship a mask...not so cool...owner called to YELL at me for my email...what ever happened to customer is always right...I just wanted to cancel the order before it went through...and point out that The shipping cost was more than the item I bought! At the end she continued to defend her website and hung up on me...hey purple bow-that’s not cool either!?! Manners would be a great way to say thanks for your business...

The owner is rude and dishonest. They ordered merchandise from my company, called and yelled to our customer service team because UPS delayed their shipment (we were trying to help even though we have no control over UPS deliveries), they declined the shipment without notifying us and disputed the credit card charge. A disgrace.

The owner was ruder than anyone I have ever interacted with in my life. She needs to learn about customer service or else that store isn’t going to survive. I’m telling everyone I know to avoid this store at all costs!

No refund for anything
Bad customer experience.
Will never buy there again