Farmers Insurance - Brett Custer

I've used them for a number of years. They are always very helpful and informative. Always just a phone call away and they never send you to voice-mail. I recommend them to anyone looking for a great insurance agent.

I have been with them for years. They are always available, friendly and most importantly, helpful.

I have been a customer of Brett's for many years. He and his staff are always willing
to go the extra mile for me! Thanks Brett.

Wonderful service very kind and helpful every time. Even if I feel like I'm bothering them.

Good deal fast service very organized thanks for keeping me covered I appreciate your business

Always provided great service and in a timely manner...

Bret raised my home owners insurance to 5k a year. I didn’t find out till three years had passed because I had my mortgage on auto pay. 12k he stole! Zero Claims! I switched to travelers for 900 a year with better coverage. Needless to say he takes advantage of the bank escro situation. He will be in court soon.. he’ll probably more than likely settle out of court to skip his prison sentence.

Farmers insurance gave me a quote that was 700 dollars higher than Allstate for far less coverage on my vehicles. I went with Allstate due to the major discrepancy in cost vs benefit. Then I started receiving calls and emails from Brett Custer's office. Daily. I received one from Brett himself, explaining that the quote was unusually high and that he could work to get it down, but it was far too late for that. I asked that they not contact me again, and the calls continued for several weeks. It's now 7 months later and I am still receiving mailers referencing my auto insurance quote with Farmers. I can't imagine that this type of aggressive pursuit of customers is attractive to potential customers.

Fix your quoting software if you really want to get new customers. I was immediately turned off by your sky-high quote, and I'm not interested in spending more of my own time so that you can try to match the better price that Allstate gave me right off the bat.