General Sewer & Video Services

For the past few months I have had 4 companies come out to my residence to have different work done. I have needed our drain cleaned and our sewer cleaned…I could never find anyone to fix the problem completely and always had to make a call to have someone return, until I found this GEM General Sewer Service. The drain constantly would back up and I needed this fixed….Their receptionist was so helpful and promised me that the work would be done correctly and there would be no need for me to make a follow up call. Their technician arrived 30 minutes earlier than the window I was given which is always a plus. He took a look around and figured out the problem and in about an hour everything was back working and he was out the door. I have nothing but great things to say about this company. I would recommend them to anyone… They are absolutely amazing. I am so happy I mad that call…. THANK YOU DENISE!!!

My plumber couldn’t figure-out why I had a sewer odor and recommended I call General. They responded within an hour, thoroughly looked at multiple possibilities and correctly diagnosed my issue. I thought their price was very reasonable for the level of service I received.

Professional, honest and quick 👍👍

Wonderful service... They always get us in the same day as I call

Tech was not able to unclog the drain. Damaged the toilet they removed and did not re-install it. Damaged the bathroom door moldings on both sides due to carelessness while snaking the line. Talked incessantly so as to run up the bill. Each time he went out to his truck he had a cigaret to waste more time and left his butts on our sidewalk. Left all the soaked rags, soaked cardboard and mess all over the place when he left.

It is ridiculous how much these people charged for a job where they were onsite for less then 1 hour! When I asked to see a rates sheet they said they didn't have one and that he was giving me a "good deal". Always remember to ask for a quote first (although its easier said then done especially in emergency situations where they know they can take advantage of you and rip you off!). Beware of this company and look for other options if possible!

I had an emergency with sewage overflowing into my first-floor shower and toilet, and called this plumber, because the service I usually use was unavailable.

It was a Sunday and according to my receipt, the plumber spent 2 hours here, and charged me $749, including tax, about 3 times what a standard clean-out usually costs.

Even though the work was done on Sept. 11, 2011, I've kept my receipt to remind me of how I was exploited.

Unfortunately my wife signed the work order
before it was filled out because the technician basically forced her to. Once they did the job, which was a 30 minute video of a clear pipe, they wrote in the price which was highway robbery for the work performed. Beware of these con artists.

Just based on my first call I will never use them ever again. The receptionist DENISE is so rude on the phone and condescending.she sounds miserable depressed,lost sole, who has nothing to look forward too..the owner should watch her cause like me she is driving many customers away by just the way she talks on the phone

Last time I call this company for service,after the technician was done,left leaving a mess in the bathroom. The service is done with no guarantee. Really bad experience.

Never again will I use them 👎
Tech came out n did NOTHING TO ASSIST WITH MAJOR MAIN LINE CLOG