Umpqua Bank

Very nice people. Have had 0 issues with any online banking in the last 10 years. (I also know how to work an iPhone)

Umpqua bank has been our favorite for several years now! They are always super friendly and helpful. I've never gotten charged a weird fee and they don't change policies all the time like other banks we've tried. Best bank ever!

I've been banking with them for almost 20 years & I still think they are the world's best bank!

Banking with Umpqua has always been a wonderful experience, and recently Brooke at the Oakway Branch went above and beyond the call of duty to help me with my account 's.
You are truly the World's Greatest Bank!!

Only umpqua bank location I actually enjoy going to. They're always friendly and help me when I have questions about my account. If I could rate them a 10 i would! 😁

Joanne is drive thru is the best

These guys are great!

when i started banking w/umpqua over 20 years ago they were a customer oriented business. now, they are a customer inconvenience. i've just been charged a maintenance fee for something they say has been in place all along. no way. i've been inconvenienced by having to change safe deposit boxes in the past. & now the merger w/columbia bank has left me w/o a safe deposit box. i found out about the merger a month b4. it was never addressed to current customers & no mention ever made in the paper (except for industry periodicals). the past vibe of the friendly local bank is gone. i should have seen the writing on the wall when they closed all the satellite offices that were so convenient to bank with.

Can't believe drive through does not open until 9
Bad banking in my opinion

SLOW and unapologetic. Being a customer for 15 years the CS and responsiveness have been going down over the last 3 years. They used to be a great bank and now I only use my account as a spare tire. If they could fix their service I'd be willing to invest. There are better local options.

They have some crazy systemic issues with their online banking. Do not bank with these people. 3+ hours of my time to try and get my wife added to my business account... still doesn't work. pulling my money out. Every person tells me that they have to fill out a form... no-one can actually just fix the problem.

Once again total lack of customer service. I requested hard copies of my bank statements, including all check images, for 2021. I questioned the employee about the files. I asked if all 2021 statements were there, she said yes. I asked if all statements had check images, she said yes. Neither one of those statements was accurate. Half of 2021 and no check images whatsoever. When I commented about the error another employee told me I should have requested the check images. I did!
So $70 dollars and incorrect.
I have had so much difficulty dealing with Umpqua during my husband's declining health & passing it has added quite a bit of stress. Can't wait until estate is settled and move to customer oriented bank.

The stated benefit of a mortgage originated with Umpqua bank when I bought my house was they'd service the lifetime of the loan regardless of who it's sold to. This month I received notice that they're transferring the servicing to another provider. After calling, the bank is unwilling to continue to honor this agreement.

They are not open when they say they are. Posted hours on website & on building (doors & windows) do not reflect the true hours they are actually open.

Personally think their customer service is garage.