US Home Renovation

I first met Tomi and his brother Pavel when they were sent by Lowe’s to install an island range hood. I was so impressed with the job they did, that USHR was the first place I called for an estimate when we needed our bathroom remodeled (and it was a total gut job) From start to finish Tomi did a great job he pays very close attention to detail and that means a lot. Our master bath is beautiful the only other way to describe it is in one word “perfection”
I’ve never been happier with a home improvement or with the Quality and workmanship that we received from Tomi. We highly recommend USHR and will hire them for all our future home improvements.That was in April of 2020. We currently once again hired USHR for a laundry room remodel and I have to say another job expertly done. Tomi repositioned the plumbing for the washer and dryer added new plumbing for an added sink. He also installed the new cabinets and a custom backsplash. I am very pleased with my pretty new laundry room and I continue to highly recommend USHR.

I purchased a dishwasher at Lowes and also purchased the proffesional installation. It was a brilliant experience - Manuel was so professional and knowledgeable. He answered all of my questions. This was a positive experience.

I purchased a dishwasher from Lowes and purchased their installation service. Manuel came out and was professional and efficient. He was polite and fast. He showed me some of the processes to install the dishwasher and was knowledgeable. His managers will want to keep him around for a long time.

I was connected with US Home Renovation through Lowe's installing service. Met with David for an initial estimate for two swamp cooler removal/installations. He was on time, courteous, informative, and didn't try to oversell anything. He gave me the facts I needed to make an informed decision. When it was time for the install, he and a colleague worked efficiently and with concern for my scheduling needs. Days later, when one of the coolers was not working optimally, he came by that same day to take a look and make adjustments. Everything has been working great since. David has been accessible, easy to communicate with, and pleasant throughout this process. I look forward to working with him on future home needs.

I have had several large and small jobs completed at my home by this company. Contrary to the one person who has left a less-than-stellar review, I have always been extremely happy with the work performed. I found that they are actually far more reasonable to work with than any other plumbing company I have ever hired, and found that their prices were SIGNIFICANTLY lower, and the quality of their work significantly better. They have installed a 70 foot under-house length of gas pipeline for me to power a pool heater, they have repaired all the bad plumbing that was present in my mid century home after we purchased it desperately needing work, they have replaced my swamp cooler which required a crane, and they have installed recessed lighting in our living room. So truly, jobs big and small (mostly big) over a period of three years. All done correctly and at a price I thought was better than competitive. I highly recommend them.

The installation of my new range couldn't have gone better. The installer arrived on time.
He was very professional. Made sure the range was working correctly, and all my question were answered before he left. I will definitely use this company again!

Jose from Home Renovation was on time, friendly snd professional in installing a otr microwave. Most importantly another installer gave me a date six weeks out and Home Renovation installed it 24 hours after contacting them!

This was a sudden move for me, but US Home Renovation was quick, responsive and extremely professional. The installer, Manuel was quick, hard working, clean and extremely professional. I would recommend this company, and if you can Manuel it's a no brainer!!!

Manuel installed our Dishwasher from Lowes today 05/17/21)...did a great job...thanks so very much..

I head great experience with company. Very knowledgeable people thank you again.

Manuel was awesome very professional and polite did a great job will use service in future thank you manuel!!

We bought a whole new kitchen's worth of appliances from Lowes after purchasing a new home with really old, practically unusable appliances. The typical installer wasn't available to do the install for two weeks, so Lowes contacted and sent Pavel from US Home Renovation. My list of less-than-stellar experiences with Pavel started before he even began the job.

On the day of the install, I received a call from Pavel in which he was complaining because he made an assumption that our appliances were at the Juan Tabo Lowes and just went there rather than looking at his paperwork to see where they actually were. After about 3 minutes of griping and complaining about the drive, he finally told me when he expected to be there. Upon arrival, he complained that there were other workers at the house and said he didn't like to work when other people were around and we should have told him there would be other workers there. Again, after griping and complaining, he proceeded with the install.

As it turned out, he wasn't able to install any of the appliances due to a lack of parts. While this was definitely not his fault, he proceeded to complain about the process and told me that he couldn't believe Lowes would even send him out with the appliances before he came to inspect the kitchen. He tried insisting on leaving the appliances at our house despite the fact that we repeatedly told him we didn't have the room to do so. He explained the next steps to me and when he left I was under the impression that he would be taking care of the missing parts and rescheduling us. Instead, I had to call him to make sure all of it would get done and he seemed surprised when I said I wanted to reschedule. He told me he didn't have access to his schedule and would call me later that night. He didn't.

The next day I called Lowes to explain the situation and make sure I got on his schedule. Thankfully, Lowes installed sales staff was extremely helpful and worked as the go-between to make sure the installs were rescheduled. On the day of the second install, Pavel seemed much less impatient and did his job without much complaining. However, my partner overheard him on the phone complaining about us saying he wasn't able to get something done because of us.

Thankfully our appliances are all installed and working as they should, but overall I am extremely disappointed in Pavel's lack of tact and customer service.Obviously everything that happened, from going to the wrong store to missing parts needed to complete the job, was less than ideal for both parties. But none of that was my fault, and even if it were, he should not be taking it out on his clients.

Unfortunately, this company was the only one that Lowe's uses for plumbing installs. I purchased a vanity through Lowe's for measuring and install before Christmas and no one from US Home Renovation contacted me to set up a date to measure for the vanity and install. I contacted Lowe's and they attempted to contact US Home Renovation after the holidays and their company phone numbers were either out of service or no one answered the calls. Finally, after filing complaints through Lowe's and the Better Business Bureau, they finally call back and say that they had the wrong contact information for me, which was not the case. Lowe's has had my contact information for years and it has never changed. This has never happened with any other vendors before. US Home Renovation claimed that they have had the contact information on file for another Lowe's project in the past, which is false, because they have never had an issue contacting me on the other project. Very arrogant and condescending attitude and tone from the manager or owner of the US Home Renovation. Do not support this business!

When the old toilet was removed they found that the flange was rusted they replaced it with a new one. It took him 90 seconds to get the new one and maybe 10 minutes to install it. Bottom line they charged me 156 dollars and 42 cents. The installation of the toilet only cost me 159 dollars. I wonder if I had been 30 years younger the same thing would happen Food for thought