UnionBank of the Philippines - Cebu Banilad

This is the best UB Branch so far! Their service is fast, very accommodating. The branch is super clean and organized even if the area is small but it is well organized. The bankers are attentive and accomodating even the guards/cleaner knows how to assist you with your immediate simple concern. The guard will not just open the doors for you, they will assist you for the things they can and teach you how to self service. Pretty impressive compared to other UB branches. UB branch has trained professionals! Kudos!

Lovin the paperless style of unionbank. There are some clients here thats why waiting time is abit long but no worries since branch is well air-conditioned and they have wifi so download their app, they have magazines to be read as well.

Are you guys open on Saturdays?

The bank is well located inside the Banilad Town Center.

Landline and Phone number are not functioning. I called the contact numbers indicated in their website and while both numbers would ring, no one picks up the phone.

According to the Unionbank Branch Directory, this is open only from Monday to Friday but when I spoke to the staff, they are also open on Satudays.

Waited for almost 20 minutes only for four other people to be entertained before me. Not to mention, I’m supposed to be in the courtesy lane. Horrible.

Looong waiting time

For more than 50 times since January during weekdays and at banking hours I have tried calling the telephone numbers listed on your website as well as the Globe cellphone number provided by one of your employees in yourbyour BTC Branch but no one answered my calls. See the call history of the cellphone. It still rings so that means it's active. Why doesn't anyone answer my calls???

I am very frustrated by this incompetence because I paid 300 pesos for a new card to be issued, and now I am in dire straights due to this pandemic. I live in Mandaue City and the bank is in Cebu City so the ECQ City Border Controls prevents me from visiting the bank personally.

I need my GSIS UMID card immediately because I need to withdraw funds.

No one has contacted me and my emails are unanswered.

Banking Hours is not updated in exact time. Makes me waste my time to have a Ride from NAGA CITY to BANILAD CEBU CITY.