Standard Chartered Johor Bahru Branch

Took a wheelchair bound relative there on 30th May, and was attended to by a very helpful, competent staff KC Lee. He even paid for my 2hour parking as I did not have the app. He and his colleague helped us when we encountered issues with our HP data. Overall a very pleasant experience there

Well Done Information Counter Chinese lady really go out Gives Helping hands to All China Customer coming Enquire Details matters to any thing.
Plus Today 17 Jan 2019 time 3.35pm.
Got One Problem regards to some Company matters regarding reference number .This lady willing to help talk with Boss of Company since The Driver ask humbly the lady to help out ,matter within half hour time.
This is the Best Info Counter Service in any Banks found in Malaysia.
Wish to Give Good vibes to this lady in JB town Branch that makes life easier for Banks Customer Always.
Thank a million

Clean and feels safe. And the ATM/CDM machines are always working which is excellent!

Nice

职员很久耐心。

good 很好。

It’s on schedule as Google showing. Trustworthy for last minutes counter service.

是个很明显的又容易找的一间银行

亲切友善

The branch made a big mistake with one of my accounts (system error was the reason given) and I had to visit the bank twice to get that settled (settled via a workaround, not a restoration to the previous state). I am a customer for more than 17 years with this branch and it pains me to say that standard has dropped.

Hard to find parking,they have free parking space for VIP customer only(over Rm250.000).

Poor/no service since uncontactable . i received registered post mail to contact its Relationship Manager - RM within 2weeks timeline to settle some matters with a line phone number only. RM is uncontactable. The only mean to reach a standardchart staff (I'm a overseas client) is Via its call center hot line to log the issue. Was advised to have the manager/backup call back. still waiting after 3days and account been freeze
pending bank staff to get to work to address issues.

Totally opposite treatment from the Banks I've tried (HSBC, UOB, RHB), in SC they give a lot of excuse to deny my request even I just tried to open account, and they wanted me to use their mobile app to open account, I mean if the app was working fine, why would I want to visit your branch personally.
Seems I dodged a bullet because both the app and customer experience are terrible.