Sheraton Towers Singapore

A lovely place as always. Second time now enjoying their suite. This time at their presidential which was delightful. Room was huge, luxurious and comfortable. Exactly what we were looking for in our stay. Nothing short. Amazing that it’s away from the bustling crowd of Singapore yet accessible even by public if needed.

Staff was friendly from start to end. There were those on training but surely we can understand their inexperience. With time am sure they’ll uphold a great image of the hotel.

Will surely be back!

Wonderful place, wonderful staff. This is the second visit at this hotel and we absolutely love it. Highly recommend for those who would like to visit Singapore.
Located near the Newton MRT, you are all set to explore and enjoy the island offerings. Walking distance to Orchard shopping district as well!
Kid friendly, great food, too.

Great place to stay while visiting Singapore. The staff were very attentive and friendly. The breakfast buffet is second to none. The lounge has everything to offer in the early evening. The beds are super comfy and the shower was amazing. Definitely recommend to anyone visiting Singapore.

Everything was awesome from check in to check out. The breakfast buffet is amazing and the chefs are friendly and professional people, the whole team is well trained and efficient.

The bar area offers comfort and ambiance and the drinks selection is well organized. The service team is super helpful and if there’s any problems they will do their best to make sure the customer is happy.

The executive lounge was the highlight of my stay! It really feels like business class, whether you want to read a book or do some work the environment is conducive for grown up stuff. The team in there is simply the best, very good etiquette and exudes positive energy. Also very diligent about to interact with guests. I highly recommend anyone spends time there when they visit this hotel.

Housekeeping is very professional and efficient and greets guests warmly at anytime and I find this to be part of luxury accommodation.

I particularly like the way the reception will make sure to verify guest details before surrendering a replacement card key.

Finally getting around to writing this review after 2 months (that in itself can tell you how important it is to us to bother writing this after so long!)

We held our wedding there in Dec 2023 and we want to extend a huge thank you to the entire team there in particular - Simin, Amin, tommy, me Yee, Steven, Shillah, and Xiuxia. Each of them went above and beyond during the various stages of our wedding journey from the initial sales discussion, planning, food tasting, and the actual day.

The wedding went so smoothly with minor hiccups (audio side) which was rectified promptly. Even with slight changes to our sequencing, the team adapted very quickly and continued to serve with a smile. All the guests commented that the food was superb and that we chose a very good venue due to the nearby transportation options (bus and MRT).

Thank you so much for the amazing memories and we look forward to staying there in the future when we get the chance!

Did a 1 night staycation with the kids, they have enjoyed themselves so much by the pool and breakfast spread.

Ewan check in was seamless and quick! He knew what we wanted as a family and was kind to give us a late check out so the kids could do another round of fun at the pool!

Short walk to the Newton food centre to satisfy our dinner and when we return we bought pastries by the lobby at 50% off because it’s after 6pm. Hafiz was friendly and recommended all the good selections that my mum was pleased with the taste of it too!

Will like to return soon again!

This hotel is excellent and located near Newton MRT station. The rooms are spacious and luxurious. However, in my opinion, there were several drawbacks. Specifically, during check-in, the staff failed to inform us about the S$ 100 deposit. As a result, my friends and I were confused because the price was different when we booked via the Marriott Bonvoy app.

During check-out, the staff informed me that the deposit return would only take around 7-10 working days. When this estimate was exceeded, I inquired via email and discovered that the timeline applied to credit card payments, whereas for debit cards, it took approximately 30-45 working days. However, their Duty Manager suggested sending invoice to our respective bank when checking in, to expedite the process.

As a result, I received the deposit in less than 45 working days after following the advice to contact the bank.

My experience with Sheraton Towers Singapore has been great. The hotel service team has been wonderfully attentive and hospitable. My room is large, clean and inviting. The dining staff is quick and the food is flavorable and diverse. Most all types of food are provided.

I would like to call special attention to Vasu. Vasu checked me in at the front desk. My travel agent made several mistakes that led to my false expectations on my part. After a long flight my disappointment was apparent. Vasu superbly accommodated my special requests even as the fault was my own. Now that is special service! Thank you. Vasu and thank you Sheraton Towers Singapore!

Newton Center is close by, and you are a nice walk to a busy street of malls and restaurants, but far enough that you won't hear it. The service is excellent, better than St. Regis Singapore, and room is cozy.

I had an exceptional experience at Sheraton Towers Singapore.

Having stayed in several hotels in Singapore, this marked my first visit to Sheraton Towers last week. I was particularly impressed by the outstanding level of service, notably provided by the staff at The Dining Room.

Chef Kelvin Lee displayed exceptional attentiveness to his patrons, even taking the time to engage in conversation with us to ensure our satisfaction with the cuisine. I must say, the laksa he prepared was truly remarkable and is a definite must-try!

I have attached a photograph of our server, Zar Win, who overheard my fondness for the mini chocolate crunch balls and pleasantly surprised me with a generous plate of them. I deeply appreciated the diverse array of culinary options available.

The housekeeping service was prompt and convenient, allowing for service requests through the Marriott Bonvoy app.

The front desk staff exhibited efficiency, and the doormen offered friendly and valuable suggestions on local attractions. Securing a taxi through the hotel was a seamless process.

The gym facilities were comfortable, and the equipment was impeccably maintained, complete with readily available clean towels.

Nonetheless, I must note that the bathtub requires some updates, as it appeared old with unsightly stains and experienced leakage issues. I initially used it on the first night but found it unappealing for further use. Additionally, there was hair from the previous guest on the toilet seat. Attention to hygiene is paramount and should be addressed.

In summary, this hotel exceeded my expectations (especially when compared to its sister hotels). I look forward to the next stay at Sheraton Towers Singapore soon! Hope I will get a clean room this time.

I had a great weekend here with my family.

Collin at the front desk was super attentive, and fast, responded to all my requests promptly. I was deeply impressed.

I also want to nominate Hafiz, Logan and Dars at the main restaurant and the bar. They were just soooo friendly and professional, I can tell they really enjoy their job, and I certainly had a great time because of them.

This is an outstanding classic hotel, highly recommended.

Jefferson

The most underrated five star hotel in Singapore. Incredibly clean, amazing rooms, top notch service, perfect location - less than 5 mins to orchard, 2 min to newton, yet feels away from the hustle and bustle.

The award-winning Sheraton Towers Singapore Hotel SG Clean Staycation Approved offers 5-star accommodation and service. It features an outdoor pool, pampering spa treatments and a 24-hour fitness centre. Complimentary WiFi access is available at the lobby daily. Free shuttle service is provided to Buona Vista.

Healing massage therapies and treatments are featured at the hotel's spa, while a sauna and steam room are also provided. Guests can check e-mails at the 24-hour business centre, or request for laundry services.

Hotel chain/brand: Sheraton

Friendly staffs will welcome you upon arrival. Swimming pool, gym and a lot of perfect facilities will be enable you feel more comfortable for your stays. No doubt to revisit next time.

Where a quality hotel meets a peaceful location that’s still convenient to town. It’s a good place to be

Beautiful hotel that has great service, really nice pool and gym facilities, and very clean and spacious rooms. Walking distance to many attractions.

Nice hotel, luxury, beautiful and with great service. Convenient location. Room is nice and conformable.

I had some concerns regarding the sauna and pool area and Guest relations officer Aki was exceptional in the manner he helped us feel comfortable and deal with the situation. Kudos Aki

Came for a wedding here. Thank God for that one review from Gilbert about chilli padi. They have it now for their wedding!!! Hope is restored - thank you!

We needed to meet someone near the mrt station. This place is great as it has a/c, public wifi, and you can enjoy a drink if you have time. The hotel has kept its boutique look and feel. It's very welcoming and non-intrusive.