HSBC Amanah Juru

Five Star Service 👍👍👍👍👍

Sop is good

😎

But every Friday close at lunch hour!

Friday closed from 1-2 pm

Edit of my review 18months later: Slow. Walked in to open an account. No availability (fine) and told to come back another day.
Booked and appointment and came back. Long wait after my appointment. They gave no information about what documents to bring, luckily we were prepared.
Went to collect the card. Was told I can just walk in and collect, but it's another long wait before we're seen. I count 11 bank office staff but only 2 are actually dealing with any customers...counter staff are just sitting around because they're not authorised for some tasks...

This is not the problem of the staff, but of management. Train up some of the counter staff to do minor tasks (greeting, bringing a cup of water, saying how long the wait is, checking appointments...) decrease processing time by using one counter staff as a runner for photocopies etc, train up a counter staff to customer service.
On a separate note, no water or toilet available.

Previous review: Just lovely. Went to open an account. Served almost immediately by R(Counter 8) but transferred to S(Counter 6). Very professional, polite and courteous. Good, clear English. All done in about 90mins (which is good time- I have some experience). Friendly security, clean, cool and peaceful building.

1pm - 2pm closed?

Unfriendly staff and low efficiency service, product also not attractive, not recommended.

Bad service, Que number 4 ppl in front but waited 45mins. Many VIP walk in and attended first. Absolutely say not worth to come in

Tuesday 12noon, There are 8 staff in the bank , one other customer sitting at customer service table; I was not served though I made eyes contact with some staff but why ? Some scrolling phones some browsing paperwork…

The place is nice but the worker there are very noisy & unprofessional. Do NOT have any Respect towards customer at all. They were talking & laughing very loud probably because I'm the only customer there at the moment but still they should respect me even I'm the only one there. Sorry to say but mostly Chinese workers.

Didn't pick up the phone call.

Extremely slow

这是外国H字头银行应有的服务
Walk in 它说要等很久
叫我们预约甭等方便我们
最后预约塞车两小时到了
它竟然说今天没有人做不到
呸！呸！呸！