New Lucky Travels

Posting this review as I saw so many negative reviews.

We travelled with infant and 6 year old child recently in their AC sleeper to Madurai. We had a hassle free journey. Quality of bus was good. Clean blankets were provided. Bus was well cleaned.

Bus tracking is available and is accurate. Restroom breaks are provided during night.

Only negative is the bus reached 30-40 mins late at pick up destination

Responded well, and we have been taken care really well while waiting for bus.
Definitely recommend new lucky travels for their customer friendly service!
Thanks a ton

Good

Most of the time no workers

New lucky travels at Alappuzha have Very Rude & non Cooperative staffs. Our AC sleeper bus didn’t provide blankets.

My brother is a regular passenger, boards from Alleppey. The travel agent named Sajan's conduct is very rude towards the passengers and never hesitates to say bad words.
Most of the days the bus has never departed on time and we've never raised complaint for that.

Tonight my brother arrived on time but Sajan was shouting at him and my father for no reason and calling bad words. This has happened many times before as well.

Please take necessary action and warn this man for better. This is a common issue faced by all the passengers boarding from here.

My son Jensen used to travel by "lucky travels" for the past three years from Alappuzha to ottanchathiram.Every time at the boarding station Mr.Sajan who is in charge of the station shout at my son for no reason or for trivial matter like clarifying the seat number etc.We would give no significance for his behaviour.But today 6/12/2021 , we reached the boarding point at 7.40 pm.As soon as we reached there he started to shout ,using abusive and noxious substandard words .Usually the bus would depart by 8 pm only.We would wait there for more than half an hour.I just mentioned this to him .He shouted that this is first and last.My car was parked a little away infront of the bus.He again became more aggressive and passed some obnoxious words at me.My son is a student and travels at night..How safe it is to travel by your bus ?He won't permit us to book the seat "on line". Hope necessary action will be taken . Thank you

I'am satisfied with your services and comfort in your bus. But the staff's (Lucky travels Alappuzha) behaviour towards customers is very poor and rude (Don't have patience at all) .Your staffs in Madurai are very gentle and polite.