KSL Resort Johor Bahru City Centre

I booked a Superior King room and had requested for a smoking room. Upon checking in, I was given a free upgrade to Grand Superior King.
Hotel staff was efficient and friendly.

The room is clean, surprised that there wasn't any smoking smell which most smoking rooms may have.

Very convenient to shops at KSL mall, visited the Monday night market, love the street foods 😊.

Going to explore the eateries around KSL hotel tomorrow.

I've stayed KSL hotel for so many times since July 2023 . Good location especially KSL mall is very convenient can grab any food . All the front desk staff has been nice and helpful. Although they'll are not local Malaysian but they're trying their best to give good service . Especially I want to thank you for your Awesome Excellent Service 🏆 to Mr Ali Farhan and Ms Shakeela as they're very helpful, friendly, polite good personality. Thumbs up for both of them 👍. I rated 5 Star for front desk service 🎖

My stay at this hotel surpassed my expectations on multiple fronts. The location was ideal, offering a peaceful retreat while still being close to key attractions. The room exuded elegance and was equipped with modern amenities, ensuring a comfortable stay. What truly set this hotel apart was the exceptional service provided by the staff—they were not only professional but also genuinely attentive to guests' needs.

Nice resort to stay at in Johor Bahru, given the close proximity to Singapore, it is a given that many travellers would plan a visit or stay at this mall/hotel. The mall is pretty big, only complaint is the toilets. Spacious hotel room to do own thing. Breakfast buffet is also provided at a price. Otherwise, down the road there are also a lot of street food so do check out

I think we got a good room! :)
Highest floor on 27. We booked the premiere deluxe room, very cool glass toilet I can see my bf taking a poop, nice! HAHAHAHA

The hotel is very well equiped with gym. Mall is just below the hotel and very easy to get thru. The gym is wonderful, better than a fitness gym center and no one uses it 😁

Book a two day staycation on 20 Nov to 22 November 2023 with my wife for our anniversary so that we could visit the Monday Night Market as well as explore the surroundings.

The room we got was neat and clean, unfortunately they earlier occupant smoked in our non-smoking room.

Their bed was comfortable, and their TV comes with Netflix.

We had a nice and quiet stay for both days.

Really delivered on its 4 star rating
This is the best hotel I've stayed so far for its price range. clean, well made up room. higher floor rooms has a nice view ! breakfast is good, staff is good, has pools for its guests, location is excellent, KSL mall is just below, in city and near JB checkpoint, bus mybus F100 travel between causeway / JB Sentral to KSL mall which is where the hotel is at and is recommended way to travel there from the causeway. This hotel really lives up to its 4 star rating with good service, good rooms, rooms with a view, pools facility and plus excellent location

I had a good time, many thanks to Ms. Grace for being so accommodating to our requests, and the staff that kept giving us fresh towels even when we didn't request for them (some higher class places don't even do that). It's a great place to stay and explore the surrounding area, and the mall itself isn't much, but the food court in the mall (Glutton Street the place is called) and the shops nearby are worth the time. Check out Chez Papa which is quite nearby by car... It's worth the money

Very successful mall. Well managed with a good mix of vendors. The MyBus 100 is a good service shuttle bringing people from CIQ to KSL Mall. Standard cash charge is MR 1.50 but if you pay with the ManjaLink Card, it takes out MR 1.20. It is totally chaotic on Monday evenings with the happening at the popular pasar malam surrounding ksl. The regular front entrance (Coffee Bean & Tea Leaves) dropoff is relocated to the back one level down at Pizza Hut. They really should up the frequency of the shuttle to take care of the increased commuter volume.

Great front desk service,
Room is reasonably clean and good.

Toilets, though, can be better cleaned.
The floor tends to be rather sticky... and stained.
Somewhat gross.....

BUT, water pressure and hot water level is amazing, even on the 19th floor.

With the price, honestly.. I dont complain too much, and still give 5star.

From the moment I stepped into KSL Hotel, Shakeela’s warmth and professionalism stood out. Her outstanding service and commendable patience truly enhanced my stay. Shakeela went above and beyond in every interaction, always greeting me with a smile and ensuring all my needs were promptly attended to. Her attention to detail and ability to anticipate guests’ needs is remarkable. Whether it was providing local recommendations or swiftly addressing any concerns, Shakeela demonstrated exceptional customer service skills.

Her patience and kindness, especially during busy hours, did not go unnoticed. It’s rare to find someone who genuinely puts guests’ comfort first, making them feel valued and welcome. Shakeela is an asset to KSL Hotel, embodying the highest standards of hospitality. Her dedication to guest satisfaction is truly commendable.

I highly recommend KSL Hotel to anyone seeking a comfortable and memorable stay, largely thanks to the excellent service provided by Shakeela and her team. They are a testament to what outstanding hospitality should look like. Thank you, Shakeela, for making my stay so enjoyable and stress-free!

Many thanks to manager Ailynn who personally made prompt arrangements for my family to stay together in connecting rooms during our recent stay in November 2023. It was such a memorable and wonderful stay, my little nephew kept asking to return to the 'new home'. Ksl hotel has become our first choice hotel in JB.

Comfy bed... Netflix on screen... (A must these days).... Adequate toilet and superb location as it is integrated with the shopping mall... Wide range of food, drinks and groceries there... Perfect weekend getaway and all rounded shopping at one place... Hotel is pretty affordable and free parking with hotel stay... Superb deal indeed!! 👍🏾👍🏾

I believe they just renovated recently. Room is clean AF, the bed is damn comfortable, suitable for your late night activities with your partner.

Safety helmet is not provided, bring your own or do at your own risk.

It's not so bad that I heard of KSL. Good efforts from the Frontline (Abdur) and breakfast buffet staffs. Good location, good air-conditioning, good wifi connection....and a reasonable breakfast spread. Rooms fittings are not new. Lifts are always on maintenance😅🫢 ?

Service standard improved alot, provided cot of our height for the 7 weeks baby and extra towels for our toddler. Will certainly b back

Convenient location to every part of Johore. Best of all surrounding eateries plus shopping complex next to it. Best among the best hotels

Rooms are clean enough. But everything else are a bit aged and it shows. However, the location of this hotel is what makes it worthwhile.

KSL-JB, Andrew Lim booked (3 rooms) on 18th Meet couber service Mr Ali ,Good impression as he is polite ,detail,helpful n friendly.extra mile to go by given info for tpn n place of attraction, contacts for some I house service *rated 5 star front desk counter service n brighten our day for our holiday