Carphone Warehouse within Currys PC World

Went into this carphone warehouse after purchasing the wrong screen protector for an iPhone. A lovely girl called Sophie served me and pre ordered me what I thought was the right one as it wasn't in stock, on returning home I realised I had pre ordered the wrong colour so had to go back and change it, Sophie again serving me and being very patient and even undeservingly sympathetic. The correct one was then pre ordered and I received a phone call and voicemail the next day from Sophie saying it had been delivered and was ready for collection. Excellent customer service and she is an asset to the store!!

For the OC World itself, I don't think the staff know enough about the individual products. Which might not be their fault as there are so many on display across different categories. Also the vulture like circling when you are browsing is somewhat off-putting.

Went in to buy one of the most expensive phones they had Samsung S10 5G. Tremendous sales opportunity. They had an S10 on display with details of the 5G above it but only one price for the S10. I asked about the price for the 5G and pointed out the disparity in the details and the proce card. The young female sales assistant proceeded to be incredibly rude and rather than see an amendment to the card as a good suggestion, tried to justify the ommission. One lost sale, and any commission and possibly further sales later I felt obliged to post one of the very few poor reviews I've ever had to post. If that's how carphone warehouse train their staff we wont be going back

Very poor customer service. Hidden costs see one thing on the website go into the store and get told have to pay extra cause they backed up data on a stick. Be transparent to your customers. Had to wait for 30 mins for a approval due to system error. Get told by the manager it's their partner company. I walked into PC world knowing its PC World not their partners who dictate their business. In short it took an hour to buy a product in a empty store. Wow

Useless. I put my phone in for repair on a Thursday and the phone was still sitting in the store room the following Friday because they had 'forgotten' about it. Also they NEVER answer the phone. Someone needs to give them a wake up call.

Slow.Terrible. Car phone warehouse have never answered the phone once to me. Always have to ring Currys to speak to them.

Don't waste your time by telephoning Carphone Warehouse as they won't answer.

Robert