Marks and Spencer

Lovely food as always. You can't go wrong with it. Was looking for sofas on this visit and not many out which is a shame as they have more than enough space. No one to help us either. Went at Christmas and although busy queues not too bad and a nice selection of Christmas decorations etc out. Lovely cheese selection. Top marks as usual.

Went yesterday to buy a tuxedo for my partner, the gent from California working in this section took one look at him and instantly pointed us in the correct direction of his sizes. He was spot on and gave advice to make it last a bit longer, definitely helped conclude this sale as we were completely hopeless without his great knowledge on suits/tuxedo sizing.
Should be employee of the month for sure if you have such things in place!
Legend.

I find the M&S at Castlepoint brilliant. It always has the best menswear selection and I have never been unable to find what I am looking for, the changing rooms is very clean and upmarket with kind clerks attending it, and the shopping experience for the menswear is pleasant.

The cafe at this M&S is very nice, good seating area and good food selection, the coffee is always very nice here and the pastries are delicious. Cafe is often very clean and the staff kind.

The foodhall has brilliant selection of food, well laid out and clean I generally enjoy going food shopping here. The store has a brilliant selection of other departments too such as home wear and cosmetics.

Customer services at this store is excellent and I look forward to coming here again soon. It’s definitely one of the better M&S stores in the U.K.

We had a lovely experience in the castle point branch. They have just about everything in there and it’s well laid out and user friendly. The staff were polite, patient and helpful and I shall be buying my new bedding from here!

This is a big store with a good range of clothes. Done of the fit of the ownbrand stuff is a bit tentlike but for gents work trousers a great range. There is free wifi and free parking right outside, which is great for a quick visit. The staff were really helpful. There are good baby change facilities and a nice cafe/restaurant upstairs for a pit stop.

M&S Foodhall & Cafe. Visited the foodhall today 11th Nov 23. Always good service from the M&S staff(especailly Natalie as she was really cheerful today in the Cafe, great customer service), thanks Julian

My wife and I have just driven in from Folkestone after a long ferry journey and we stopped at your cafe for breakfast. Have to say - fantastic service. The waitress was brilliant and ensured we were both happy with our meals. More than happy with the food and the service. Well done, M&S café staff.

I love to shop at M&S. So many great quality foods. They have an in-store bakery too:)

A big complex of shops with an M&S, plenty free parking, friendly staff and you could easily spend all day here.

Always good to get good quality clothing. The staff are always friendly and helpful.

Knowledgeable and helpful staff made this visit a pleasurable experience.

The store is located on 3 levels. Personaly I discovered New collections tending to rejuvenate the brand's image.

Got the finishing touches to my daughter's 21st Birthday cake, the store layout is good, have a lovely café too.

A wonderful security lady working on the food court lower ground floor helped us today. My two children wandered off this afternoon while we were uniform shopping, they found this lady who helped them find me. She was extremely kind to them and congratulated them on finding a member of staff. She rewarded them with some percy pigs and they felt so proud and brave. I forget her name, but thank you so much, they'll remember today for a long time.

I needed some trousers to wear to work (In a hospital) The lovely young lady, Janice helped me to find different sizes and brought me through some tunic type dresses to try with them so I could get an idea of how they would look with a work tunic. She tried getting different sizes as I am tall. Some of the sizes were out of stock unfortunately but she said I could order online. She was so smiley and helpful and nothing was too much bother for her. I managed to get one pair I liked in my size and will order the rest online. I felt very valued as a customer and I went away very happy. Thank you so much Janice!

Clean and lots of space to move around .The gents clothing is easy to look around with staff who are friendly and helpful ...cafe is always busy at lunch time and large ques

Large store selling the majority of their range. Food hall is large and well stocked. Three floors with free parking.

Wide range of clothing, accessories & food over several floors with escalators & lift

I visited Castlepoint store last Sunday to purchase shoes. I was initially helped by Chrissy on Ladieswear. The shoes I was looking at were loafers, Chrissy asked if I needed any help, I explained that I needed shoes for work and that they had to be comfortable. She directed me to the ‘good move’ range which are the same as Sketchers at half the cost!
Sue S then took over reiterating the comfort and quality of a great design. Sue offered to look in the warehouse for my size which she didn’t have, immediately offering to order them for me to my local store. Nothing was too much trouble from either of these ladies. The service was first class & exceptionally friendly. I’m very happy with my purchase which cost a fraction of my usual work shoes.

Good quality products that are reasonably priced.Prompt ,friendly and polite service from the customer service staff .