Horfield Food Store & Off Licence

Have always been super helpful, friendly and welcoming. Glad to have them!

Really helpful staff, went absolutely miles out of their way to help me out! Thanks again

Good essentials and open till late which is a plus !

Great little store

A great store

Friendly staff.

got short changed by staff at 18.13 on the 9/11/2019 tried to say id must of lost the money cheek will want to see the cctv then no call back yet

Not a FedEx drop off FYI

Rude staff. Used this to collect a parcel using InPost. They refused to find my parcel for me but instead expected me to search through a bag of parcels on the floor right next to the door.

Literally the rudest man running this shop. My advice is find ANYWHERE else to return parcels.

Got a package delivered to this shop
They have no security and they don't ID you or scan your barcode

AVOID!
Terrible customer service, rude "assistant" who thinks work is not his job (see delivery section).

They force you to purchase something if you need to top up your gas or electric.

If you are unlucky enough to get your parcel delivered here for pick up (such as DHL) then you have to trawl through an open bag of other people's packages to find yours. Very unhelpful and rude staff who think it isn't their job to help assist you to find your package (spoiler - it very much is). This open bag is situated very close to the door and would be incredibly easy for someone to steal a package of yours without the staff even noticing or caring.

Lastly the customer service is compounded further by the fact that they struggle to understand you as the majority of the workers do not know much English.

If I could give 0 stars I would, worst corner shop I have ever visited.

Rude, unhelpful assistant Gets you to pack it yourself. Doesn't speak English well.

Rude and unhelpful - went in two days running to drop off a Collect+ parcel to be greeted by a surly man who said he wasn't accepting parcels and then shouted at me when I asked why. Well you got your wish, I won't set foot in your store ever again.

Rude shop assistant