Starbucks

A fabulous and friendly team. I come in here regularly and they never fail to look after me. Coffee is as you would expect of Starbucks, but the twinkly team make it seem more personal. Thank you

Very lovely caffe , the staff very polite and friendly.
The thing what impress me was they was doing some sampling .
I can tell with the truth from my heart that is the best coffee shop in Alton.
Quick service , good atmosphere and tasty food and drinks.

Friendly, welcoming and helpful staff. Child friendly too :-) it's great to have a coffee shop here again.
I had a frappucino as a treat and it was SO good!!!

First experience at this lovely Starbucks, staff seem great, the white chocolate mocha was amazing. Don’t understand the 1 star reviews, these people don’t know what a good coffee is.

Go in almost every morning and always greeted with a smile!

had a great experience with this starbucks yesterday, thank you to the staff member who served me, very patient and smiley. Great coffee and great atmosphere, thank you :)

Went for my afternoon coffee and was served by Jacob his service was incredible his positive attitude and amazing coffee made my day :)

Fab new Starbucks. Lovely staff, clean facilities and making the most of a small cafe space.

Result positive and happy staff… super friendly and helpful.

Wonderful cafe, very stylish and lovely

Great staff great service love it

Amazing service

Great Starbucks but totally understaffed on Sunday. Took 15 for my small late to arrive.

3 people working, both floor and tables very dirty and slow disappointing I get a starbucks each morning before work in nottingham so know what starbucks should be like

Ordered coffee today off the app. Go to collect it att 220pm ans it’s shut. If the shop is shut shouldn’t be able to order on app

for some reason this is the only star bucks that makes my drink horrible and taste weird, i really advise the staff to follow the recipe of the coffee instead of guessing because every other star bucks i go to they makes it perfectly and actually care. ESPECIALLY IF IM PAYING £5 FOR A FLIPPING COFFEE FFS JUST MAKE IT RIGHT

I love Starbucks. High Street locations, shopping centres, even motorway services and drive through. Starbucks in Sainsbury's is different and today the service was terrible. Indifferent staff totally unaware of the concept of customer service. There was no queue but it took 10 minutes to get an Americano. Another customer joined the queue 5 minutes after me and was served before me. I will not go here again.

New Starbucks, you’d expect enthused, smiley, excellent and well trained customer service. Not so.

There are 1 or 2 members of the staff who make the effort but overwhelmingly the service is on the surly side. In addition, if your service model is based on calling customers names when their order is ready, perhaps your staff ought to have the courage to actually raise their voices to an audible level? And, finally, the sleeves for coffees are angled towards your staff and away from your customers yet never, and I’ve been a lot, do your staff put a sleeve on or so much as offer to do so, a little thing but really quite simple.

I think in a new outlet your new management team should be all over these basics.