Abbey Access Ltd

Fantastic service, with a great price and prompt delivery. Would highly recommend this Company.

This is my 4 generator that i have purchased for my leisure business from Abbey Access and they have all been top notch and are still going strong apart from one were the air filter came off after 7 months, but with the 2 year warranty Abbey Access collected the same week repaired and also serviced the full generator free of charge. Customer service is outstanding from buying to aftercare .One of the generator's is 10 years now and is still in use to this day .If its a generator your after look know further than Abby Access!!!

Fabulous!!! Checked ladder prices online and had the choice of Amazon or Ladders4Sale.co.uk. Looked at their website, decided what I wanted/needed and the price was considerably less than Amazon so I bought online.
My delight was finding that the ladder was being dispatched from a warehouse 6 miles away and a swift phone call to their number and a check by the even more amazing Sarah and the ladder was there awaiting me instead of being sent on Monday with delivery due Wednesday (that was not a worry either) I found their warehouse, rang the bell at 16:30 and bingo the ladder was in the car!
Brilliant service, wonderful experience, great ladder, value for money and a return to their website to see what else they sell.
Please do get in touch with these folks if you want a good shopping experience whether you're in the trade or not.
Thank you so much Sarah :)

I ordered a lyte 330 extension ladder on Thursday and it arrived as promised on Monday.
After placing the order online I received emails confirming the order and then an invoice.
When ordering online we tend to take all of the above for granted but before this I had placed the order with another company who on their website stated that the product was in stock. So I ordered it but got no confirmation of the order on email so I waited a few days then part of my order showed up but no ladder. I had to call the other company to find out that it was out of stock and due in 10 days time! No emails, no phone calls, and still showing the product in stock on website.

I had none of these problems with abbey access so well done to them for doing what they said they would and delivering on time.

Bought a lawnmower from one of their sister sites. Great price and fast delivery. Couriers damaged the mower, but customer service were straight onto the manufacturer to sort compensation. Great service.

Ordered a Lyte ladder at 0300h in the morning (don't ask) and received an email by 1100h stating the delivery would be delayed but offering a more expensive Titan CLA35T ladder at the same price which I accepted. Ladder arrived on time and is extremely comfortable and feels very solid even under my 19 stones . Great service.

Excellent customer service! Really friendly, helpful people and really impressed with their prompt communication with me. They worked so hard to get out order too us even though we we were not in to receive it twice. We really appreciate their effort and service :) thank you!

We have bought 2 generators from here service is 5* and the after care - highly recommend !

Very helpful when I called to make an enquiry, kept me updated and delivery was quick. All round I am very happy, thank you.

I have a Honda generator

Never been there

Having been let down by a national chain I bought a Hyundai generator from Abbey on the recommendation of a friend. Transaction completed over the phone in 5 minutes with an email confirmation and invoice arriving shortly afterwards. They gave an estimated delivery date of around 2 weeks and when I rang it was out for delivery. Arrived the following day. Cannot fault them and would recommend. Would have given them 5* if they had called me first.

Item was delayed by 2 weeks because they ran out of stock. However when I ordered the item online, it was showing as on their page as in stock. I was only told about the delay when I asked them about it. Other then that, good service and quick response time.

Abbey Access/Generators Direct. After having some issues with faulty generators, Which I must say were eventually sorted and compensated-(ish) for, we have now received our phone bill, only to find £15+vat worth of phone calls to your premium rate number, from tying to sort the problems with your faulty generator. Yes an easy company to deal with and cant fault them for the service or product, (as fault was just down to bad luck), but come on...an 0845 number!

I don't know why I gave 1 star, I bought the HYUNDAI generator from abbeyaccess.co.uk in February 2024.
After a few weeks I noticed one of the wheels is bent and the chassis is buckled which must have happened in transit to me as I have done nothing with it. I contacted abbeyaccess.co.uk and now they're asking me to send it back for a repair which it will take up to two weeks.
The problem is I'm a sole trader and have no access to electricity. I need the generator to power and run my coffee machines, fridges freezers, lights etc . I asked if they have a spare generator so I can continue to trade but they won t do that either, so they expect me to send it back and lose money and customer's it would cost me more than I paid for the generator but it doesn't bother them if they wanted good customer relations and had any sense they should have sent me a new one and then I send the damaged one back or a refund ,not leave me without anything. Please don't trust this company and don't buy anything as they try to say a faulty item is your Fault.

Bought two generators Ford FG2500iS, tested one, didn't start again after some time, lost trust in product and sent them back, got charged £75 to do so, also lost 20% in price of the opened and unit because Abbey Ltd said nothing wrong with it and now it's a used product, with some 'made' up report. It's been more than a month, and there's still no reduced refund. The next person to buy one might end up with the one we sent back or no money at all, just don't bother, do not buy from them. The moral of the story is that we lost £194.99, assuming they would actually refund the rest of the amount after a month of complaints. No generators, no money. Unprofessional.