Custom Bicycles Stone

Stopped in today on the way down from Edinburgh to BPW, spoke to Cain (hope I got the spelling right), unfortunately there was nothing suitable in stock, however he did point me in the direction of another shop who did have what I was after.

Really helpful, especially as he was preparing to move to another set of premises. Would highly recommend.

BEST BIKE SHOP I'VE BEEN TO. Happily sorted out my tyre that got me all the way to London! Cannot thank them enough, really! X

Very helpful and knowledgeable owner and great deals on new and used bikes. Highly recommended

Had my bike serviced here a few times, great guy friendly and helpful

Fantastic LBS. Great prices and service from a very knowledgeable guy.

Great shop, pleasant staff no job to small (or large)

Friendly very helpful and knowledgeable, I will be going there again in the future

Great shop and excellent customer service!

A great find; the owner was very helpful indeed!

Terrible store .. poor service and even worse mangement. Took my bike here for some repairs . They charged me 170 pound and all the work that was had to be re done . Not to mention they broke my derailleur hanger and asked me to replace it myself .Gear cable cut short, wrong bar tape applied and I was told the chain that was fitted was new, however I had to change it after just 2 months of use. When I tried to get on contact with the store my messages and calls were just ignored. From my understanding and what was explained to me by the staff, there are ongoing issues between management and the employees when it comes to money.. avoid like the plague.. never thought I'd say this but you're better off going halfords

Ordered a bike and paid in full 13 weeks before Xmas. Bike should have been delivered 6 weeks later to us at home yet we were told it was sent to shop and 'damaged'... this was 4 days prior to Xmas. Refund promised 3 times, arranged to collect cash eventually as couldn't wait any longer, only to be told on day of refund collection he has liquidated the company the day before. Absolute con. Fraud team involved if anybody wants to contact them to share their recent experience please let me know - have got reference number here for them.

STAY AWAY. DO NOT TOUCH THIS CROOKED BUSINESS. Took money for a my sons New Christmas bike 3 months before Christmas.never received the bike or a refund. Opened up a new business days before Christmas with almost identical name and moved stock over before calling a liquidation company. STAY AWAY.

Do not trust this company. Taken payment for a bike before Christmas with no intention of supplying it. Ruined Christmas for my boy. Apparently gone bump. Wanted to spend my money in a local business over the festive period. Truly shocking and now have to wait for the funds to be returned through the banks.

Avoid this place like Covid. They have now failed to set the gears up on my bike twice. It's a simple job but they are clearly incapable of doing it. Before a bike leaves the shop is it too much to expect that it is checked properly? They attempt to make up for poor customer service and incompetence by repeatedly calling you 'buddy' or 'mate'. Would much prefer them to fix my bike properly instead of this false friendliness. I never thought I would say these words but 'I'm going back to Halfords'.