Marshall Volkswagen Bridgwater

That we had a problem with a car we recently bought was unfortunate, the issue caused us to loose confidence in being safe in the car. That is just the way things happen sometimes.

That said we cannot fault the service we received from that point onwards. Adrian the service manager was very helpful in getting a replacement car for us, so we were mobile whilst ours was repaired.
Having Paul deliver the loan car to us and return our car was so helpful.
I would have been really worried about what else could go wrong driving the faulty car to the garage. Paul returning to us was the car was icing on the cake, we could have returned the loan car and collected ours but the day was so foul, weather wise, again we would not have wanted to drive to Bridgwater that day.

So all in all we can only offer thanks and praise for all who have been involved in resolving the issue with the car.

A further positive, it was also very pleasant to drive a hybrid Golf as a loan vehicle. That was a new experience for us and one that may mean we may look at a hybrid when we come to change our current Golf, maybe we should also look at an EV!

The service provided by all involved was exemplary, we are highly satisfied.
We will be returning our car to them in future for servicing and replacement.
We would recommend Marshalls Bridgwater to others.

I have just bought a van from the lads at Marshall Bridgewater and can only say it’s a pity life isn’t always that simple. I need to mention both Matt & Paul who made the process easy with their no pressure relaxed attitude and great clear information, an absolute pleasure doing business with them.

Still at the very early stages of looking at the moment, but from the warm welcome at reception, (who as well as offering coffee also gave our kids some colouring to do for easter!) while the helpful guy in the showroom showed us around various options. When I'm ready to buy I will definitely be back!

Took my van in for MOT. Ashley introduced me to Matt who helped me to part exchange my van for new Caddy. Great service. Lovely thank you from Big Boss Mr Hanley. Very good man.

Great service from start to finish from John. Recently purchased a used T-Cross here and John was very accommodating throughout the whole process ensuring everything went smoothly. Would highly recommend.

Visited Feb 2024, car had a recall and I needed another key (which required programming). The staff were extremely friendly and most helpful. Answered all my questions and gave me sound advice.

This VW centre is a quality dealership, the communications & customer service is good and have always found the staff to be helpful and informative. Always wait whilst servicing / MOT work is being undertaken, taking the opportunity to view the latest car & van models and value the clean & pleasant waiting area with various seating options. There is a good variety of complimentary hot drinks, free wi-fi, restroom facilities and a pleasant environment to work on the laptop or read the magazines. Work undertaken is always on time and to the high standards one would expect. Visits Recommended!

We would like to thank Marshall’s and Rachel Harvey for the great service provided whilst purchasing our Golf GTE. She answered all our queries promptly and even posted a video for us which explained how to use the infotainment system . Look forward to using their services in the future

Absolutely brilliant! I purchased a vehicle from here and dealt with Justin, he was a great help from start through to picking up the vehicle! When collecting it we were greeted with a friendly smile and hot drinks!
Now enjoying my new VW😎

Polite and welcoming and very accommodating, no pressure sales

Fantastic service, such a difference from their competition in WSM

Picked up a lovely T-Roc today and had great customer service. Many Thanks

We purchased a Caravelle last week and the whole experience was brilliant. Matt was superb and every single aspect from purchase to handover was really smooth. Other vehicle dealerships could learn a lot from him! Thanks again!

Thomas Jones (sales advisor) helped me find exactly what I was looking for. From start to finish he was extremely helpful and professional, providing great communication at every step of the way. I would highly recommend this dealership based on my recent experience.

Had an issue with my Vw t6 Kombi ( under warranty) can’t thank this dealership enough for getting van booked in and supplying courtesy vehicle and also turning my van round almost 2 days quicker than estimated
Top people 👍
Nearly went with another main dealer in Exeter but they couldn’t do anything for 6 weeks 🤦
Thanks you Marshals vw

Very happy with the quality and level of service I received from Jody for my vehicle. Nice comfortable waiting area to use my laptop, free wifi, free coffee, and friendly staff. Thank you.

From start to finish Mike has been 100% on the ball
Most helpful and never pushy
A real asset to Marshall Bridgwater
Thank you
Brian Wicks

Parts Department

I don't normally leave any reviews, yet having visited Marshall Bridgwater the other day i felt I had to. Amazing service from Neil, a real credit to the company, called me back when he said he would, was smiling and enthusiastic when I met him to collect my parts. So rare these days, you could just tell the whole place had a great feel when you entered the showroom. Warm welcome and everyone was pleasant.

Contacted the dealership about a service history question relating to a car I was buying elsewhere. The team were excellent and Lisa Slocombe in particular was outstanding, going the extra mile to ensure my issue was completely resolved. Would recommend this dealership without question.

Ordered a Part for my Seat today and spoke to Neil in Parts very friendly and Helpful advisor.

Part arrived before I expected and Neil promptly rang me to advise it was in.

Would recommend to anyone else.
Great customer service and a very knowledgeable Gent.