Thorn Cycles Ltd

My wife and I visited Thorn Cycles today with the goal of ordering two custom spec’d touring bikes and luggage. We had a pre booked appointment and were met by Sarah who gave us a complete personal service, guiding us thoroughly through the order process, dedicating her time to ensure we were completely happy with our order and that the bikes would do exactly what we planned. Simply awesome!

Awesome customer service - I needed guidance and Sarah was really helpful. She helped me with every aspect of the specification and gauged exactly what sort of bike would suit me. I now have it and it is a beauty.

The rear wheel on my bike collapsed on Christmas Eve. I had panniers full of presents to deliver. These guys really helped me out of a fix. They were obviously very busy but did what I needed to get on the road again. A top quality new rear wheel at a good price, they changed the cassette for me too. Much appreciated. Thanks guys :)

Great bike and service.

A la recherche d'une pièce rare de chez Halo j'ai passé commande chez Thorn Cycles Ltd, tout c'est bien passé, expédition rapide par DHL, emballage parfait, bien protégé, je recommande ce magasin. Merci et à bientôt. Cdlt

Never rated the customer service or friendliness here