Sunlover Ltd

Fantastic service always so helpful and polite. All items I have bought are beautifully handcrafted and each piece completely unique. I have been buying from Sunlovers for quite a few years and will continue to do so. Thanks Guys !

Beautiful products.
Excellent customer service. Sunlover are a delight to deal with
Thank you

Great Fair Trade company, family run business with excellent customer service.

Excellent customer service, Tom and Lydia are the best!

Great wee shop with unusual gifts etc

Some of the products are lovely but a lot come with relatively bad faults that the company ignores completely. Of the few orders I have had none have come without flaws. The first of which was a quite frankly completely rotten piece of wood that was crumbling in my hands. I asked for a replacement and was told that all pieces were like this so they offered me 50% off and was credited. The credit was never applied despite asking for it when reordering. I then sent two emails asking for a refund and neither were responded to over the space of 5 months (much, much longer if you count when I first asked for it).

Almost all of the expensive pieces that I have bought from the company have had huge scuffs and scratches on them. I reported this voicing my concern (not asking for any kind of discount or refund) simply saying I was concerned about ordering again if all were like this and this was left completely ignored also.

I don't think I have ever left a bad review in my life as I understand that things get overwhelming and sometimes slip under the radar but I have been waiting for a very long time for some kind of apology for the additional damaged products and my refund and have been completely ignored. I would have loved to use this company again as I really love the products they stock and they fit right in with my shop but I just can't reorder knowing that if there are faults I will be ignored completely, left out of pocket with nothing being resolved.

Appalled with the way I have been spoken to and dealt with after a problem with my account. Doesn't value it's customers at all. Terrible customer service (and this was from the owner of this business!!!!)