Carpet Factory Outlet

I've had two rooms done over the past year and both times a very happy customer. Great guys in shop. Good prices and quality, fast fitting and overall great service. Very happy with both rooms done. All staff I found very friendly and polite.

At short notice was able to arrange fittings and at a good price. James was very helpful in helping us choose a carpet which will suit our need. Very recommendable.

I'm a landlord and have been using this company for years. They are very helpful and competitive and quick. I wouldn't go anywhere else.

Great company looked booked laid in under 2 weeks
Exceptional service ty

I bought Lino from these guys and paid for fitting. 1 month later they have not completed their work. They are ignoring my requests for them to complete their work.

Had custom rug made and lino fitted. Was told price included fitting. On the day I was asked to pay the fees for fitting and he wouldn't leave until I paid. The rug quality is very poor. Had them 6 months now and it's already coming apart

So I had my carpet fitted with carpet factory. The fitter told me to only wear shoes when coming up the stairs. I thought that was strange and thought maybe he put down something special on the carpet and I could resume wearing shoes after a day or so. At the time he told me he was struggling to fit the carpet on, as my stairs are concrete. Fast forward a few days later my friend seriously injured herself on the stairs as she walked down them barefoot. To the point her foot wouldn’t stop bleeding. At the time the fitter was struggling to put my carpet down because of the concrete stairs so his decided to fit carpet grippers into the entire carpet in order to hold down the carpet and not tell me. Basically I have a cactus 🌵 carpet (very dangerous). Now that’s a massive problem because if you accidentally forget to wear your shoes and run down the stairs you’re in big trouble. So I cant walk on my carpet with out shoes. I can’t hover my carpet because the nails are catching on to the hover. I can’t have kids playing up and down the stairs because they’ll have a nail stuck in there foot. I now have to buy a baby gate just in case someone forgets and ends up walking on the stairs. Every time my guests comes round I have to constantly reminded them not to take there shoes off or be at risk of seriously injuring themselves. It’s negligent and reckless what carpet factory have done . I now have to look for another company to correct the job. In total shock.

Extremely rude staff and managment
Very poir quality for the price and very poor fitting i will not be using them again

Poor work and never admit to mistakes!!!!