The Motor & Engineering Company of Ethiopia Limited S.C. (MOENCO)- Bahir dar Branch 2

Most of the service that i have seen from MOENCO company for me i am not that much satisfied. problems I have seen# 1 some parts request which is not available in one branch may not come from another branch at Right time. #2 one vehicle case takes more than 1 year is not fair for the company as well as the owner of the vehicl

The compound is very clear, clean and well organized and also the reception layout and staffs are very attractive/have good manner

I get a chance to visit this branch and I surprised and appreciate the team work, their commitment and the neatness of the branch. it is good job and will be the best model and experience for the others. keep in touch.

There is shortage of spare parts but am
Happy by reception staff thnks and please solve shortage of spare parts.

Thnks for service sepecial thnks for
Reception staff they are so profesional
2nd branch.

As a company you are serving us as a king indeed. I have a confidence in yours quality service. But you are ignorant in service promotion and social responsibility activities. The rest is good and keep it up.

MOENCO Bahir Dar two, is our company choice b/c ,we have got fast service even the relation of the management group is very good and we can easily communicate with them. But one thing what we advice is the avelablity of spare is some how minimal. Thank you. Taye from Bank Of Abyssinia Bahir Dar district.

The best customer support of MOENCO with service manager Mesfin Tsegaye @ bahir dar branch two “…such good custemer service.” Thank you… I have never had such good service.

I saw the matter of the body man, the other service is there is no spare
Specially
the reception is very well servings

I am working on Uniliver as regional manger. In the first place i would like to thank for your invitation to fill this review: As of a customer with Moinco i am intersting to mention the below comments for Moinco at Bahirdar Branch 1 (Near to Azewa);

Strong side:

*Customer handling is good
*Work environment is quite silent. It is not noice and also it is very comfortable to customer.
*Documentation and payment receipt is very clear and neat

Weak side:

*During car maintainnce due to accident or other issue, work accomplishement has taken long time. *Spare part has an issue. Even order of spare part coming from head office (Addis ) is not ready to do promptly.
*Another issue is finace and casher: there is some sort of ambiguity on that area. If there is a little issue beteween two parties (Moinco & us), no one has fullconfident to brief, handle and solve the issues as soon as possible.So that customer has been offended about the uncessary time spent with in this little issue. So that the company must be over look on that department.

This is the point what i observe.
Thanks ;
Azmach/Unilever

We have always been pleased with the service we receive at your Branch. However, The Branch's service Manager (Mr. Mesfin's) professionalism and ability to get to the bottom of the situation have been as we believe the main asset of your Branch.He is always providing us a great service by sorting out and providing a proffessional and quick response which have exceeded our expectations. Our District believes Such a commitment to great customer service needs to be commended. You can be sure that we will continue to do business with your Company's Branch for years to come.
We have been provided with excellent service at your Garage, and we truly appreciate it.

Zemenu Hiruy
Ethiopian Insurance Corporation
Bahirdar District
Manager

Great job am happy by your service keep up the good work

Suggestion: 1. Time delaying it may be scarcity of parts
2. As corporate claint i.e abay insurance s.c you have to give spacialy fast order
3.during additional mechanical assessment once and for the last time you have announce dtail citation.
4. Separate Salvage putting style use in order to simplify working burdens
5.please refer the previous work order in order to remove reapting order and replaced or reparing parts with out order and authorization ouners
6. ☆☆☆☆☆

Thanks for your give us the best service to our vehicles and special thanks for Ato Mesfin his just a kind guy in BD moenco.

MOENCO bahirdar branch 2 is a good place to get Quality service. Service manager Mesfin Tsegaye gives a good service. He gives a great service to customers with his attractive approach to customers and i would like to thank him!!!

Ferst thank u moenco ,pls spare part is not avalable ,,

Moenco is very good company in Ethiopia but now a days due to lack of lc the company not on time service delivery !!!!!

Your customer care is excellent but vehicle spare is always not available. This is the bad problem

MOENCO is an excellent service provider in Ethiopia with supplying genuine parts and new brand TOYOTA vehicles. Thanks a lot to be here in our country.

When we came to service the vechel there is no sediment spare please buy spare parts