WATCH WEAR Solaris

Very nice store with some cool brands you rarely find somewhere else. They have a lot of clothes and accessories from the Danish brand Rains which I really like. Other brands I saw in the store were pinqponq and Deus Ex Machina.
Absolutely worth a visit.

Suur ja hea valik kaupa. Happy socksid on mu lemmikud ja sealt leian alati mida soovin. Teenindajad on ka väga abivalmid ja viisakad😊

Väga meeldiv ja sõbralik teenendus

Lai tootevalik ja kaunis väljapanek! :)

The online shopping experience is not even 1 star. it deserves a minus 100. It has been so bad that I even wonder if scammers are using the name of this brand to steal from customers. I bought online in December 10th, this is the time when I’m still refused a refund for an undelivered expensive jacket that was meant to be a Christmas gift and had to buy again from another retailer. They also refused to escalate my complaint to a more senior colleague, they called me unfair because in the past when they have refunded undelivered items the costumers have, after that, received their item and did not pay again or returned the item. this person called Eliis does not acknowledge that the EU and UK law dictates that after 30 days of non delivered items we have the right to claim a refund even if the item is received after that, we can still request a refund. They keep on saying they have done everything they can and even said that if I add reviews of my experience and my worry of being scammed because I have no money or item, that I was committing perjury.
My bank now is making the claim, the process is long and this Eliis person (who knows if that’s a real name) still says that if the item is founded, they will reject the claim from my bank to refund me.
I have done all I can to get a clear answer, gave them 10 days more over the 30 days, then formally cancelled my contract. All following is step by step the EU and UK consumer rights instructions. Still, they answer that they have not receive an update from the delivery company.
I hope that the owner is not that Eliis person and a more reasonable customer service senior or owner answers to me. I am more than happy to become flexible and have an adult and profesional conversation with a correct and rightful person. Give all necessary evidence of my experience so the owners can take action against members of staff that are damaging to their brand’s reputation in an international level, come to a reasonable agreement and remove this reviews if friendly feedback is stabilised with Watch Wear and myself. At this point is not about the money lost but about the emotional damage, the loss of time dealing with this and to know that this Eliis or Watch Wear may be profiting tones of interest money from non refunded customers and on top of that I truly hate that they gaslit the past costumers and blamed them for what is now happening to me even though the customers were in the right, they plaid victims with that statement and I cannot tolerate that they speak like that about their customers and they utilise me and who knows what other customers to insure their loss.