Garnelio

The parcel was delayed because of cold weather for the safety of the shrimps.
The order was later sent and all shrimp arrived well. They adapted good to my tank.
The packing was very good. Thermal box and heatpack.

This was my very first order from Garnelio. There is room for improvement. Shipment was rather slow (Germany to Denmark) which took 9 days. When unpacking was done, I realized they sent me the wrong size of aquarium hooks (ordered 5mm, received 10mm). They are useless to me.

UPDATE: After reaching out to customer service, I was generously compensated. I have changed the rating from 3 to 5 stars. Thumbs up.

I ordered some aquarium starter deco, 5 moss balls and a large javafern on driftwood. Chose standard dhl delivery and got it 1 day after the package dispatched message, which i got the next day after placing the order. All arrived fine and look great in my aquarium. I intend to order more shrimps when my aquarium is cycled.

Great professionals. Always ready to help and advise.The package arrived perfectly safe. Snails are beautiful and healthy, which is the most important thing. If I could, I would give them 10 stars. Hats off. This is an example of how to do business! Thanks folks, you just made my day.

Very satisfied. My fishes and shrimps arrived well and strong

Animals in top condition. Even had a pregnant shrimp in the order which was a positive surprise. 1 Day shipping worked out great.

Delivery took 1 day longer than expected, but it was also delivered outside of Germany. Packaging was great! Even though it took longer, the heat packs were still warm and all animals alive upon arrival with only some animals showing the pale colour indicative of stress.

I am very satisfied with my first purchase from Garnelio.de. I found their website easy to navigate. The prices were fair. My order was dispatched quickly and arrived the next day. My plant, shrimp, and snail were all healthy and carefully packed.

The only suggestion for improvement I can make is to make product descriptions online a little more detailed. I purchased a decoration for my aquarium, but the size was not specified in the description. I was a bit surprised to see how small it was, when it arrived. Overall, this is not a significant complaint .

Amazing service quality! I had an issue with my shrimp delivery, the team sorted it out very quickly without going through an infinity of emails etc. They were very effective and professionnal.
The shrimps were absolutely amazing, as beautiful as pictured on their website. Overall very happy, I would recommend anyone to order with Garnelio!

the shipment has been very fast. shrimps arrived all alive and healtly anyway two of them died the day after i put them in to my tank. now i got three of them swimming in to my aquarium and it seems they are doing fine. i understand that things like this may appen specially because our water parameters are different that yours. even though i can consider satisfied.

Greetings: With my latest order # 318459 I purchased 10 red cherry shrimps, 10 orange-red ramshorn snails and 6 Tylomelania sp. 'Mini Yellow'. I'm happy to confirm that all animals arrived safely and securely packed a day after ordering them in good shape and health. Now I look forward for them having lots of babies. My experience with Garnelio has always been very positive and can recommend them wholeheartedly.

I ordered 3 Clea helena, they arrived quickly, they are alive and well. I found their website usefull with lots of information about the animals.

Great quality, healthy snails. Arrived to me in switzerland with in a few day. I am very happy with the service, custom care, packing, and healthy of the snails. 👌😁

Fast delivery, perfect packaging with warm packs. All the critters arrived well and are happy. Fully recommend.

Ordered from them more than once, orders have always arrived in great condition. Highly recommended.

Fast delivery and healthy animals. The shrimps are bred locally so they get acclimated easily to the water conditions.

Great and professional service.
Fast delivery.
All plants are healthy and growing.

All good, shrimps were packaged well (with heating pack). Will buy again.

Quality animals and plants! Will order again. Fast shipping even to France.

Garnelio Team is completely open to satisfy customers! I really appreciate such a kind service.