Meliá Santiago de Cuba

This is the best hotel in santiago. I always come Back to enjoy the service they provide. I apreciatte the help of the guest experience manager, he is very professional. My family adore to visit Melia Santiago. Quality of Food is good. The Best Coffee of Cuba

I truly enjoyed my stay in this hotel.
During its hay day (late 90's & 2000's) this place would be a show stopper. All the class, beauty, uniqueness of a more modern hotel. Is it dated now? Yes. Have attempts been made to modernize and keep it functioning? Absolutely!

Its a solid four star when all factors considered but what makes this property a gem is the truly amazing employees who work here. Wow! From checkin to checkout. Excellent service.

Rooms are dated and AC struggles to keep up. Staff are happy to service the AC or move you to another room.
Beds super comphy!
Rooms very clean!
Shower, hot water, bathtub all great!

Onsite pool with drink service is great! Smiling staff everywhere.

Pool area kept clean.

Onsite restaurants including buffet and italian never disappointed. Even in these tough times in Cuba, the Melia did not disappoint.

Highly recommend this hotel to anyone. Singles, couples, families, business travellers.

Truly a gem in beautiful Santiago!

love it all. customer service is excellent. Rafael is the guy. He is so nice and Pedro very funny. The pork was very juicy on the pool grill. the lady who did my room on 9th floor was amazing. I´ll be back

Stayed here on November 5th, 2022 for two nights. This is after 4 days since they reopened. The hotel facilities are outstanding, and the staff even more.
The welcome is great and overall feeling is that of a nice classy hotel. There were no limitations for food or drinks available. Breakfast was nice and freshly made. Pool bar and amenities also good.
Small items in the room that needed attention which were promptly remedied. overall a good experience.

Good hotel good experience personal with good atention

Our family stay at the Santiago Melia was a 5 star experience. From the pool bar, lobby bar/ restaurant and cleaning ladies all the staff was very welcoming and helpful. You are welcomed by a door man to help carry luggage too the room. Complementary tea, water and coffee in the room. The room was cleaned daily , the shower pressure was strong and hot! ( major bonus in Cuba) The breakfast and Dinner buffet was another 5 star experience, with a variety of dishes from beef, fish, chicken and pork. $15 for dinner / $10 breakfast if not booked together with your room reservation. A Special thanks to Luis Mario, he truly went above and beyond with helping our family of four feel welcome and comfortable during our four night visit. There is a clothing shop, money conversion bank, and several restaurants connected to the hotel, by the pool area. The pool area/ bar offers a daily entry pass ($25) for non hotel guest , which includes access to the pool, lunch and a drink. ( Bonus for entertaining local friends and family ) The employees defiantly take pride in keeping this location the best in Santiago de Cuba

Beautiful hotel with modern amenities but be prepared to take taxis everytime you want to go into the city or do a fairly long walk in warm, muggy weather. Their hotel wifi is 4xs the price of buying a 1 CUP card and using it in every other hotel lobby, restaurant and park.

Best Cityhotel in Eastern Cuba. From outside surely no award-winning design. But: Great pool-area plus super breakfast. An Island of luxury in a quite rustic surrounding. Great cigarshop! Moneyexchange on site with long opening-hours. Nothing to complain. Was here several times. My favourite is the pianoplayer in the breakfast-restaurant.

Undoubtedly the best hotel in Santiago de Cuba, very nice and well-kept, very attentive and friendly staff, beautiful pool, different areas of restaurants, bars and entertainment, I have visited several times and I am always very pleased. I recommend it a lot.

Good place to have a fun

Nice Hotel for Cuba standards, although what makes this Hotel a five stars is the Maestro, a brilliant pianist that makes you feel you are in the first row at the Royal Albert Hall. El Concierto de Aranjuez was performed fantastically! Thanks Maestro!

I made one small complaint the water wasn't hot and they are fix the problem and brought me flowers and champagne and extended me a late check out for 6 hours later this hotel they really accommodate you and it is very nice!

The Second Capital of Cuba... all in one expression "Santiago is Santiago". Enjoy the famous events "The Caribbean Festival" and the "Carnivals" in this beautiful and vibrant city.

Excellent service and staff work hard to make your stay the best it can be.

Very enjoyable place to stay in a lively city. Especially liked the alfresco terrace of the 15th floor bar.

Excellent staff, service, good location, great experience. Thanks to the people of the Hotel and in general for the good times.

Amazing

Nice pool area, beautiful roof bar, we always recived the best service#

Clean rooms, nice pool, good restaurants and an amazing view from the bar in the 15th floor!

Very nice property. And nice staff. Not always the case, yet, in Cuba.