Best Buy

Great place. I met a Sale agent there, his name was Sarabjit. He is super friendly and very, very knowledgeable. I was planning to get a certain laptop, and he helped me explore some other different options and ended up getting a great laptop and saving money, too. His supervisor Dan( I guess) was there too, I have to admit that he as well was very nice and down to earth person. And, never forget Tyler from the Geek squad. He was also very patient and helpful. He helped me with setting up my laptop and installation of different apps. On another occasion, almost the same week, I also had the chance to meet Shaheer. He is with the phone's department. He advised me on the best phone plans to get for my son. He as well was fantastic.
It's been a while since I saw great people like these, all under the same roof. Keep up the good work, Best Buy 👏

I went to return an item my wife bought. You have to have with you, the card that purchased the item, or you can not get a cash return. Gift Card only.

I had a very trying experience regarding cancellation of the Geek Squad because my computer died and had just purchased again Geek Squad to see what was wrong but they couldn't even get into my computer so I call them back to cancel then they said I had to pay for the whole year $248.61, but I said they couldn't get into my computer and had to go the the store Best Buy and CJ & Cory came back to say they would honor the cancellation and waive that amount...I had a car accident so was unable to go into store 4 days after getting the Geek Squad...
So please be aware of all charges and small print....i had used Geek Squad from 2012 until 2023, since my computer was great so I had cancelled then had to order again...then this became my nightmare....very happy for out come with these 2 men 💜💜🥵🥵

I came into this store to buy 2 ipads and accessories for my daughters , and was helped by 3 employees. These employees went above and beyond to provide the best customer service possible. I cant thank them enough for their help. Not always do you walk into a store and receive employees like this, with great attitudes and the strive to help you get what you want. A huge thanks to your help Shams, Micha & Terry. You all are awsome and Best Buy should be more than grateful having you there!

great place to shop with even better client services reps. Micah took the time to go over all the options available for monitors and even discussed options for microphones and other podcast equipment. if you shop here you know you'll leave with the right product you need. nothing less and nothing more

Cam did an exceptional job helping us pick out a turntable and Bluetooth speakers. Very knowledgeable and patient. Great service. Highly recommend Cam

I have purchased several devices, TVs, laptops and iPads at this store throughout the years. Always knowledgeable, helpful and professional associates. Last week, my laptop gave up on its internet. I took it in for repair forgetting that it was Black Friday. I waited for 4 minutes in the wrong line before someone found me and immediately helped me. Just got texted today that my laptop is ready. It took 24 hours to do the job during a Black Friday weekend. Not only that, but as a member, the repair was free (saved $300). 5 Stars in every category from me.😊😊😊😊😊

Sid help us with cpu purchase she is very knowledgeable & smart. She knows a lot about computers,processors how to modify and so on … she satisfied all my questions with utmost diligence
Thank you cheers !

Great help from Associate Sham today. Helped us choose a laptop for our son and it was a smooth process. Great service!

Came in to buy a laptop for my sons birthday. Micah helped us out. He was great. Answered all of our questions. Very knowledgeable and made sure he got the one he wanted. Thanks again Micah!

Above and beyond, this place really looks after customers and makes them feel special. Happy with my purchases.

Went in there today only to find the product I was looking for was sold out (and on sale). A lovely gentleman named Alex helped me immediately and offered to order for me and arrange to ship to my home. He was courteous, knowledgeable, quick to process my transaction and I was out the door within my very quick timeline. Our entire exchange was lovely and friendly; and his level of customer service was excellent …. Thank you Alex!

I was there a week or 2 ago and got an xbox series s and a erginic keyboard. Im not a tech guy at all and Micah was extremely helpful. I got what i needed and he helped me get what was right for me at a good price. Ive delt with micah before and he is always happy to help with a smile.

We walked in and were immediately helped by everyone when we arrived. The staff was very kind and both Saige and (Magic) Micah went out of their way to track down what we needed in less than 5 minutes. It was especially helpful since we had a flight to catch. Thanks for the help Best Buy team!

I had the best experience here thanks to Mike my sales guy . I purchased an 8quart insignia air fryer minutes from closing .He was patient n super friendly and professional . ($299 on sale $129.i even got 3 year warranty for 50% off) Knowledgable staff made my shopping experience incredible .SO Happy with my purchase and this store .WOULD DEF RECOMMEND !

Amazing service. Employee asked me at the door if I needed help, took me to the section I needed at the back corner of the store. Found the item in the back room, rung me through and walked me out of the store. He was chatting the whole time, very friendly. Appreciated the assistance.

I recently visited Best Buy at this location and had a fantastic shopping experience. The store was well-organized, the staff was friendly and knowledgeable, and they provided excellent customer service. The wide range of products and competitive prices made it a one-stop shop for all my kitchen appliances. Highly recommend!

((((( 6/5 Stars. )))))
Acxeptional customer service, very knowledgeable, and eager to help
I wanted to return a SATA SSD I spent $150, but they do not accept memory devices as returns.
A very friendly and knolegable associate helped me find the hardware I needed to use the SSD that I was stuck with and walked me through how to use it.
11/10 stars, thank you, sir.

I went there to buy a Samsung Galaxy active 2 watch. The sales associate Marcus was incredibly helpful. He really knew his stuff and he even found a way to reduce the price a little bit. I just activated the watch & so far so good!

UPDATED JUNE 2023 REVIEW
Today's visit to Best Buy South London necessitates an updated review, as I was profoundly impressed by the outstanding customer service we received, particularly from Chris, Damian, and Micah. A stark contrast to the disappointing experience a year ago at the same location, today's encounter was truly remarkable.

Their patience in handling our inquiries was exemplary. Every query was answered in detail and each concern addressed thoroughly, reflecting their commitment to ensuring we received the best possible deal. Their individual and collective efforts turned an initially anxious visit into a delightful experience, resulting in me happily walking away as an Apple product owner.

A heartfelt thank you to Chris, Damian, and Micah for demonstrating the true value of an offline, in-store experience. Their commendable customer service breathes life into the otherwise standard act of shopping, ensuring customers feel valued and heard. My experience today serves as a stellar reminder that physical retail stores can still offer an unrivaled personalized experience. Kudos!

OLD REVIEW FROM 2022
The staff at the billing desk seemed uptight and not too willing to understand the point of view of the customer. I don’t want to label this as rude behaviour but I would have appreciated if the nice lady at the counter would have shown the patience to understand what I was trying to say instead of trying to push her point across. I am left wondering whether this was the same friendly store that helped me with my large scale TV and Soundbar purchase less than a year ago. And now the billing desk staff just seemed so cold and unwilling to facilitate my purchase. Regret to inform that they lost a customer who was willing to make a purchase today! Back in October 2021, the staff at this Best Buy centre were so helpful in processing my paperwork and now they are telling me something so contradictory and even going so far as to imply that the previous staff at Best Buy who helped me in October 2021 had messed up the prior documentation. This left me feeling rather sour! Sorry guys for going off on a rant here but I am terribly disappointed.