Tim Hortons

Awesome experience . great place for late night slack in the hospital. Jessica was super helpful and kind.

I am big fan of Tim Horton so I always like this place

Very clean

A long wait as the hospital was busy and got my coffee order wrong (black coffee 🤮). I did not notice it until I had left.

Went today and order a breakfast sandwich. I asked If we could have Ketchup on the sandwich. The servicer Sandeep was extremely rude and said no. I was confused and though maybe he didn't hear me. He told me there not allowed to use ketchup at tim hortons its there Policy. I was only able to get Mayo. I never heard of this before but regardless he was so rude. He should rethink he's job in customer service.

Slow, unorganized, and they seem to only care for the mobile orders after they’ve gotten through all the guests in line. What is the point of mobile ordering if it is not faster? Isn’t that the literal function of mobile ordering? To be quicker??

Today I went in and saw the last Apple fritter so I put in a mobile order for it, because I assumed it would be easier than waiting in the line that already consisted of 5 guests waiting to order. I then proceeded to wait nearby and watched them give out the last Apple fritter to someone who ordered after me. Not a big deal to me, it’s just very annoying considering they gave me another option for a donut, but they didn’t have good options at this location to begin with.

I understand the mobile ordering and long lines of guests may be difficult to manage at the same time. However, even when I order at the register, should it really take 3 minutes to make one iced Capp? Not even a smile from the employee taking the order, which I’ve seen multiple times at this location.

This is the second time this month I’ve had an issue with Tim Hortons (the other issue occurring at a Tims half an hour away, regarding lack of compensation when they did not have the item I ordered). Perhaps hire more employees to manage mobile orders or find a way to update the app when the item we order is out of stock. Could save everyone the headache.

We’ve also had multiple issues regarding the quality of the drinks. I haven’t had issues with how they make the drinks at any other Tims except this location. I once got an Oreo iced Capp with a serious lack of Oreo (which again, has never happened to me with other Tims locations). My sister (who has been staying at the hospital for 4 weeks now), ordered a creamy chocolate chill and received a drink with no flavour. She also says 3/5 times there is no whipped cream. We wish they would add better donut options to this location.

There is also a Tims grab n go at this hospital, but I have never seen it open. Maybe it is open in the mornings, but never when I come to visit in the evenings.

The wait time is terrible. Over 20 minutes just serving 3 people ... and then not having steeped tea or any kind of breakfast sandwich. Terrible task keeping and time management 🤦‍♀

This location is open to hospital staff. Zero respect is given to visitors including caregivers. Very disrespectful and concerning. Do not support this type of businesses once they offer service to the general public. Let them put themselves out of business. It is only a matter of time. RIP

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