Kokanee Ford Sales Ltd

The service department is fantastic. Doug and the other staff are friendly, honest and put the customer first. Well done guys!!! 🙏

The staff at this location are AMAZING and very friendly!! Unfortunately our vehicle had some radiator issues and broke during our travels … so grateful it completely broke as we pulled into the Ford dealership in Creston at around 330 pm. Everyone was so helpful and had parts ordered for the next day … and then they gave us a courtesy car so we could make our way to some accommodations for the night. When I tried to thank the mechanic he said no need, that’s what were here for. Thank you everyone at this dealership … you all turned our day around!

Jordan provided excellent service even on very short notice! Will absolutely be recommending to friends and family.

My husband and I were travelling from Calgary to Balfour. We experienced issues with our car. We hobbled into Kokanee Ford
and were treated like royalty. All of the staff were awesome, We
did not know that such welcoming service was still available
in this world When we need a new car we will travel to Kokanee to purchase one .

Service folks were top notch when we rolled in with an issue while on vacation. They quickly identified the problem and had us on the road the next day after the part came in.

Purchased a 2020 12 Passenger Transit. The experience was fantastic, Mike made sure we got just what we wanted, and even though we had to wait a long time (covid), Mike kept us up to date with any new information he had. We have since only had it serviced by their wonderful team, and any issues that arise, they have dropped everything to make sure I am taken care of. If only Ford themselves stood by their product like Kokanee Ford Sales does. Hats off to the team!

Travelling thru. Car gave me an alert. Stopped here. Helped me in less than 30 min. On my way. Huge thank you

The service team went above and beyond to assist us when our car broke down on the outskirts of town. The team worked on our car past closing time with virtually no prior notice to allow us to continue travelling to our next destination that evening. They were thorough in their checks and showed exceptional attention to detail. I’m extremely thankful and cannot recommend them enough. 5 Stars!!

Always an awesome service staff. With fast and friendly service. Great job.
I called Mike at 10am about a truck he had on the lot and that I was leaving town the next day. We drove it home at 5:45pm. We were only at the dealership maybe two hours all day. As we had other stuff to do and he got the deal done and delivered fast. Thanks again.

Just wanted to give a shout out to the service and parts staff! I stopped in with a minor emergency concern after hitting something on the Salmo Creston Hwy. Doug Reves slid me in and had the necessary repairs done amazingly quickly. Doug went above and beyond for me and I really appreciate it. If any of his customers have concerns when visiting Burnaby, I'll go out of my way at Coastal Ford to see they are dealt with hopefully as well. Thanks also to Garret Huscroft and Shawna Smoroden who made my short time there most enjoyable.

Shout out to the folks in parts and service at Kokanee Ford! We are from Langdon, AB and broke down in our RV on way to Crawford Bay. The service department replaced our driveshaft u-joint on short notice! Lifesavers they are, reduced my stress and got my family back on the road with minimal effect to our vacation schedule. Thank-you from Dean and Carrol!

My recent visit was, just like my previous visits, an excellent experience. When a problem was discovered with a seal, I was offered an appointment slot and the vehicle was repaired later that week.

From the Detailer to the Owner, there is not a single thing I could say anything bad about, at this dealership. They are friendly and courteous while at the same time being professional and knowledgeable in their dealings with customers /clients. I will continue to be a customer of Kokanee Ford.

These guys are awesome! Super friendly, I send 3 trucks there at a time for recall repairs and they have all 3 of my drivers back on the road in less than an hour. Best Ford store I've ever worked with.. 2-6-2019 Again these guys knock it out of the park! Very accommodating and superb service! Thanks guys

Great experience with super great people. Honest with great integrity. Did an awesome job with my snow tires and oil change. Free to offer a courtesy car when every other ford dealer don't have one even when you book two weeks in advance.

Visiting family in Creston and needed an oil change for my C-Max. Garrett was friendly and got me an appt 2 days later at a perfect time. They were prompt and did the work professionally and quickly. I would not hesitate to get an oil change next time I am in town.

I would recommend shopping for a new Ford at Kokanee Ford they worked out a fantastic deal for me. Mike really bent over backwards to do all he could for me and made me a happy man. I Love my new 2017 F350 Lariat. With the Ford Family pricing it is a good incentive to purchase my new truck. They also have one of the best Diesel mechanics in the shop, he really knows what he is doing. 1 out of 10 I give them a 10, Thanks again an excellent job. Royce

Simply can't say enough about the service and staff! Always friendly and willing to help with anything needed! A no brainer to use this dealership still even though we now live couple hours away! Get all 3 of our families vehicles serviced here as well as our Kubotas, great staff and service everytime!

Friendly helpful staff, I had my vehicle serviced and they did a great job.

I own a commercial vehicle and I has to be on the road all the time, unfortunately not all dealerships realize that, but Kokanee Ford does. They would take my vehicle in for emergency repairs without any appointments but if parts needs to be ordered, they would accommodate us with best schedules possible. I'm happy to bring them my vehicles even if we stationed out of Cranbrook. Mecanical service is the best in the region. Thank you guys.

I was coming home after a camping trip and had a tire light on my non-Ford product.

Within minutes Len and Garrett at the service desk had my car in the bay with a tech to top up the low tire and check all 4 tires while doing it.

Top notch service, great guys to deal with!