Royal Jubilee Hospital

Went to the ER on Tuesday morning with a cardio issue and couldn’t have had a better experience. From the front desk person, who came to me, not the other way around, to the triage male nurse who had great compassion, to the wonderful doctor and attending nurse…all, all were tremendous. We are from out of province and were nervous about going to a strange hospital. We certainly didn’t need to be with the Royal Jubilee hospital. Thank you.

Only commenting on the facility. The beautiful Royal Jubilee Hospital was first founded in 1890 and has been the main hospital in Victoria, BC over the major expansion and renovation since 1983. Now it has over 4,300 staffs and physicians with 500 beds and offers critical-care, surgery, diagnostics, emergency facilities and other patient programs with a particular focus on cardiac medicine. It is Vancouver Island's oldest and largest healthcare centre taking care of the entire community of Victoria! Thank you for the great care and contribution!

I arrived at RJH emergency ward on Tuesday January 9 at 9am. With a very painful upper abdomen. It was a very exceptional experience. By 9 am Wednesday January I0 I was discharged less an extremely infected gallbladder. A big shout-out to all the ER Nurses. You deserve a medal for patience, compassion the ability to triage. There were many times yesterday, while I walked around with an IV unit, I thought many people were sicker than me and should go before me. However I realized after the CT scan, my self diagnosis was incorrect. A big shout-out to Dr. Forrester, Dr. Lam and Dr McPherson who gave an exceptional pre op description. And my Anesthesiologist, was such a great listener. The nurses at 2 am on 3rd floor N. and this morning ! WOW what a positive experience. Thank you so very much.

To the wonderful women working the MRI department last night, blessings on you all! So kind, so caring, and accommodating to my claustrophobic behaviour! Can't thank you enough for going the extra distance to make it work out for me.

I have unfortunately have had to spend a fair bit of time here and there in 2 years at royal jubilee. Heart failure stroke couple other semi serious situations and never once have i ever felt i was being ignored or set aside. Times are difficult and doctors and nurses and all other workers like cleaning staff or those whom have done things for me that i no longer would feel embarrassed being naked again . heartfelt thankyou

I accompanied my partner to ER Tuesday October 10 about 2PM. The waiting room was well monitored and attended. Initially I was not able to be with him when he awaited and received an ECG. but a soon as there was adequate space, I was invited to join him, and remained with him until ambulance admissions crowded me out, quite appropriately. Close to an hour later I was once again able to be with him as he underwent electronic treatment to regulate his heart. The attending physician, Dr. Thompson, the nurses and assorted technicians were incredibly thoughtful in addressing our questions, and helping us grasp
matter that brought us there. Please extend thanks to them for the considerate care given to (James} Ray Webber, and me, his partner, Mary Louise Meadow. We were back home for dinner!

i

Thank you RJH. You helped me out and made me feel better. I wish i could thank all the staff and responders who helped me more personally. This hospital is doing a great job despite the lack and staff and housing crisis. They are clearly going the extra mile to make things work. Much respect. Dont work too hard

Following a “mishap” while shopping my wife required emergency treatment for an injured arm. The ED was extremely busy but our experience was excellent. Marisa, the triage nurse, was kind, professional and efficient. She provided immediate pain medication and an ice pack so my wife could be more comfortable. An X-ray was completed immediately and a long wait followed. This was totally understandable because of the many patients but all staff were doing their very best to provide aid. Dr. Brennan and nurses were fantastic. We all need to advocate for more support for our health care workers and facilities.

It is my first time here in royal jubail and I did laser session with Mrs.Shaystaa
She was super cute and helpful and welcoming to help
She was very accurate with her job 💜✨

Went in for for quintuple bypass surgery. Honestly I was worried going in but I have to say they have been amazing. From the orientation before the surgery to the after care surgery I'm receiving now everything was professional and the staff and Dr's are an amazing group. I have alot of recovery over the following months but at least I will have the tools and ability to cope.

Amazing nurse Osha looked after my elderly mother. The whole team of nurses on 5 Northeast get 100% from me. Thanks so much for going above and beyond.

Incredible level of service from the entire staff we met. My wife fractured both kneecaps, fibula in her left leg and shoulder in a fall on the sidewalk. Within 2 minutes she had an off duty EMT and ER doctor walking down the street to tend to her until the ambulance arrived less than 10 minutes after she fell. Do to the non life threatening injuries we opted to life flight her back to Oregon for surgery. But for 3 days we were treated like royalty from the CNA's to the RNs to the ER staff. Beautiful facilities at Royal Jubilee and they have created a great culture for those blessed to work there. We will never forget the level of care she received and we were blessed to have accidently landed at Royal Jubilee. They can say what they want about Canadian health care here in the US but we found it to be excellent care. And when we got home something we never get from a hospital in the US was a total itemized bill for services which we never see in the US. God Bless all of you at Royal Jubilee and keep up the great work. Thanks a million: Brent and Barbara McLean Eugene, Oregon

On Friday, April 7 2023 I brought my wife to the ER at Royal Jubilee. We were holidaying in Victoria and she was having difficulty breathing. The care and treatment she received was excellent. The ER staff were simply amazing. The ER was quite busy, however the staff were compassionate and efficiently attended to everyone's needs (and a few bad attitudes) . To the Royal Jubilee ER staff, you have our lasting gratitude and respect. Thank you!

Very clean hospital, very nice staff considering what the have to deal with everyday. Yes it takes a long time in emergency but that's understandable. They were friendly and kind and that's what matters.

After a recent unexpected stay at Royal Jubilee Hospital I’d like to send a huge bouquet to all the staff.
Yes, Emergency was packed. Yes, I had to sit in the waiting room for 26 hours before being admitted but during that time I had a battery of tests, scans and lab work and a visit the surgeon. I was also on IV fluids the entire time. I was treated with kindness and respect by everyone involved. Once admitted to the seventh floor the great care continued.
Thank you Dr. Ross and staff of RJH.

My wife and I are spending 4 months in Victoria and a month after our arrival here, I had some serious problems with my prostate/bladder. Without going into details, I had to go to the RJH ER 3 times and also receive surgery.
Throughout those visits to the hospital, I came across 25 to 30 nurses and 4 doctors. From the ambassadors who greeted me to the triage to the ER and the surgery staff, all were competent, sociable and demonstrated a caring attitude. At no time did I feel like a was just a number.
The service provided at the RJH is excellent in every way. Personally, I have never experienced such good patient care with exceptional expertise and service.
KUDOS to all the nurses, doctors and staff and thank you very much in resolving my problem.

My wife was in for her first eye cataract surgery today. To say ALL the staff were excellent and outstanding is an understatement. Thank you for the care and treatment afforded her. We are appreciative and grateful.

I was in Royal Jubilee for only one night, following hip surgery. I must say that every doctor, nurse and other professional I interacted with were excellent, professional, and friendly. I was in the newer wing, on the 7th floor and it was spotless and comfortable room, with en suite. Food was good and tasty. I am very happy with the service there.

I was there from early in the hours of Friday morning the 5th of August to August 9. Waiting for surgery for my gall bladder to be removed. I went in depressed but the staff were so amazing. There was the odd ball nurse or staff who were stressed. Very understanding because they are extremely under staffed and have to deal with a million questions a day. As there are a lot of impatient patients. I'd especially like to thank my two amazing nurses Camryn and Leah from Patient Care North wing. They are 2 beautiful souls. Aside from all the craziness, they were always taking great care of me and never once got upset. Thank you beautiful ladies.

I went in a week ago. The man at the front, John took such good care of me. I was all alone, but it didn’t feel that way because of him. He also recommended that I read a book…. Turns out the book is beautiful and exactly what I needed (healing our wounded hearts by Olivia Hahn). Thank you, John.