Aesop Melbourne Airport

I had a fantastic shopping experience at Aesop's store in Melbourne Airport! The ambience is elegant, and the staff are warm and professional. I purchased several skincare products, and the quality is outstanding. My skin feels softer and smoother after use. Whether you're gearing up for a trip or unwinding after a long flight, this is the perfect spot. Highly recommend to every traveller passing through!

Was there at 7:45am and the staff member was so friendly and bubbly for the early morning. She helped us pick a gift for a friend.

Was surprised and very happy to discover Aesop had opened a store in Melbourne airport (after immigration).

The staff member serving me (Adele) was very knowledgeable, sweet and kind. I had a great experience. Will definitely go back.

The lady working there was extremely helpful. Loved her recommendations 6 months ago and came back to buy from her again 🥰🥰🥰

Incredibly helpful and knowledgeable sales staff. Highly recommend.

我3月14日来过。之前只听说这个是澳洲的牌子。店员很热情的给我介绍产品，给我试用，帮我选礼物，很有耐心。还帮我包装好。服务很好，非常推荐。我下次还会来找她。
这家店人流较多，需要耐心等一下店员

this store is not 24 hours, it is only self service at night. (not advertised by salespeople in the CBD)
you can come in and grab an item but after a certain time there is no one to help you in the store.
the duty free shop people were not so helpful either, which makes sense as they don’t know much about aesop as they don’t work there.
selection was lacking as well.

Worst Aesop i’ve visited. Visited on 23/12 very not welcoming, bought 5 items and refuse to pack it separately. Bought here before and the lady willing to pack it separately since it’s a gift. Asked for masque samples she said “oh we don’t have those” then leave. Like………. :/

Has been a 10+ years Aesop user, been purchased in Australia, Japan, Taiwan, Thailand. This is THE WORST Aesop shopping experience. No greetings at all, have to grab the item by ourselves. Please avoid this shop.

I thought every staff of Aesop is nice until I shop at this store.

Very poor customer service, the lady with grey hair is not very helpful and rude attitude, spent money there and not satisfactory experience. Won’t visit again

I am writing to express my disappointment with the service I received at Aesop (Duty-Free in Melbourne Airport) last month (24/02/2023, 10:00 am).

I had previously enjoyed excellent customer service at Aesop and had always been impressed by the passion and enthusiasm of the staff. However, my recent experience was incredibly disappointing and has shaken my confidence in the brand.

During my visit, I felt neglected and treated unfairly by one of your salespersons. While she was very passionate, welcoming, and with a smile with my previous customer. When that customer has left, only me in the store, but the staff never say hello to me till I asked her for help.
Me: Hello, I am looking for a mask.
Staff: Mask? What mask?
Me: I can't remember the name, but it is a mask for moisturiser.
Staff: Hmm, I don't think we have a mask. You wanna a piece of mask?
Me: No, it is like a cream, that's fine, I will try to find the name.
Then I found the name on the list, it is called Chamomile Concentrate Anti-Blemish Masque.
Staff: Oh, m-a-r-k-e-r. Here it is.

Then she left, without any introduction or description. This made me uncomfortable because she emphasised the pronunciation of 'marker.' It seemed like reading it as a 'mask' was a mistake and something to be laughed at. English is not my first language, and I have encountered many misunderstandings in Australia due to the language barrier. I appreciate the patience of most people who have shown me a lot of understanding and encouragement.

It is worth mentioning that based on the phonetic transcription Masque is indeed not pronounced as "m-a-k-e-r."

I felt I was being deliberately ignored. And the way I was treated made me feel unwelcome and undervalued as a customer. As someone who has been a loyal customer of Aesop, I was disappointed and concerned to be treated unfairly.

I would appreciate it if you could look into this matter and take appropriate action to ensure that all customers are treated with respect and fairness.
Thank you for your attention to this matter.

Terrible, big mess.
The staff @ Vergin Airline counter is horrible.
Can someone please give them a lesson on basic courtesy for Heaven's sake???

Poor service and dismissive attitude from the staff here. Service standard is a far cry from what we experienced at the city.

Staff is rude and ignore customer

說中文的女店員態度冷淡
一點都不想在這裡消費