Offtrack Pty Ltd

We are very happy with the Customer Service provided by Mitch who helped unravel the mystery of choosing the right dry pack liner for our hiking packs. He came up with a great solution at a great price and the goods arrived in 48 hours. We are very pleased with our new Sea to Summit liners. Will shop here again.

I made an order online (Wilderness Equipment Second Arrow UL tent) hoping it may arrive on time for a quick trip to the Alpine region. It arrived within 48 hours! The online store had a fantastic selection of stock, delivery was super fast and the cost was lower than all other in stock stores I researched. I'm definitely going to be a returning customer. Btw, the tent is fantastic! 🙂

Discovered Offtrack from a price search for items i was looking for, which showed them to be very competitive. Had to contact them due to a technical issue I was experiencing and found Marcus to be extremely helpful.
I also wish to note that, unlike others, Offtrack do not gouge on shipping.
I look forward to doing further business with them as the need requires.
Thanks for for the pleasant transaction, Marcus, and Offtrack.

The Offtrack guys and gals have been super helpful and patient as we figured out sizing for a new climbing harness (not an easy feat when you’re 7.5 months pregnant). We are really grateful for the friendly service

Mitch and Terry were amazing at expediting my order for an upcoming trip.

Fantastic customer service and can’t recommend Offtrack enough!

Thanks Mitch and Terry

Some of the best prices, diverse range of products and incredible service. Would highly reccomend Off track to anyone for their outdoor and climbing needs

I bought a Salewa Litetrek III. Great tent - super fast to put up. Responsive communication from Mitch and express delivery was ludicrously fast, ordered on a public holiday in the afternoon and the tent arrived at my home in Canberra the next day.

Had a great experience buying online from them - very quick dispatch and high quality apparel.

Seem to have a great range of products & website is easy to navigate. Product & shipping prices are very good. The fuel bottles & power peg set were in stock & received within 2 days. Happy customer.

Amazing service and care. Today I was assisted over the phone with sizing, selection and purchase of a few items for my son’s outdoor education camp. When I was unable to collect the items and felt unsure about express post arriving in time, they also assisted with safe packaging and collection using a private courier. Thank you.

The customer service from this company is absolutely phenomenal. I emailed them about a part that I thought was missing from the tent that I ordered, and within half an hour I received a call from the General Manager who had called Mont and then called me to let me know some areas within the tent the missing part could be located. Missing part was found! Absolutely blown away by the customer service. Would definitely recommend this site for purchasing your outdoor gear.

The customer service I experienced has been top notch from Marcus and the team at Offtrack. I purchased Mens fleece from them and had some issues with delivery with Australia Post. Marcus made sure he was on top of everything within a day or two. Their products they stock are of very good quality with a vast collection plus the knowledge they share with their customers is also very valuable when making a purchase. I highly recommend them and would definitely be going to them again for any future purchases. Thanks Marcus and team. Good work mate!! A+

Mitch was super friendly and helpful when helping me look for all the gear I needed

Offtrack is the best destination if you are in the industry. Great deals and Mitch and Marcus both know the gear that they stock well as they are outdoor guides and leaders before. If they don't stock it, they can order it in.

Off track are such great people to deal with. Responsive, friendly, helpful and use initiative.
They understand the importance of customer service and act upon those values.
The product was delivered quickly and the purchase price was competitive.
I'm extremely satisfied not only because I benefitted by purchasing from Offtrack, but I'm satisfied by supporting people with such strong values.

It's taken me 6 months to write this review and I feel so guilty about it! I bought a sleeping mat off Offtrack and I think it was Marcus who delivered to my house the very next morning because he happened to drive past on his way to work. I was super impressed with the service - really quick, professional and a great price too. I lost his card and had to search back through records to find the name of the company I bought through, so it's obviously been playing on my mind. I'll definitely be bookmarking you now!

The most exceptional customer service!!! Extremely knowledgeable, helpful and the express postage service arrived the next day … amazing!!! Highly, highly recommend.

Thanks to Marcus and the team at Offtrack. They helped us source some great quality outdoor gear for our winter escape to Canada. Excellent customer service. Speedy delivery!

Very friendly and helpful guys ! Will come back

Stocks quality gear and great customer service. Thank you Offtrack 💯