Nice Pak Products

I use their Ocean hygiene wipes for every day use the perfect thing when you’re out and about as well always moist in and easy to open bag which has a syllable top comes in a pack of 50 usually I purchased them by the box there’s nothing better I’m based in W.A. it is worth looking around piece of the right people

I had a bag of tooshies nappies that were faulty (the tabs broke off multiple times causing my baby to wake up wet and soiled). I approached customer service and was given a $20 refund which doesn’t actually cover the price of the bag of nappies let alone the additional washing and the discomfort for my little guy. I sent a follow up email to see if a replacement bag of nappies would be sent as I’d been asked for my postal address. In this email I included an image of another nappy that had broken overnight, trying to show again the issue I was having with the broken tabs. The reply from Lisa T was ‘Terrible that a consumer thinks it is okay to send a photo of a full pooey nappy, to me! I can read and understand feedback, I don’t need dirty nappy photos sent to me. YUK’ Consumer service department.’ This woman then proceeded to call me at 9pm on a Monday night while I was nursing my baby to argue the point over the phone. Claiming she couldn’t believe I’d sent her a photo of a dirty nappy, then proceeded to judge me on character when I said I’d had replacements sent from another company with no issue after I’d had a faulty batch. This is SO inappropriate and unprofessional and is surely against privacy laws to use my number to call me late at night to argue over the top of me and berate me for sending what I thought was a very harmless image (as shown in this review). The customer service is a shame because aside from this one faulty bag I’d been a repeat customer of this product.