Universal Store

I don't usually write reviews but I felt like I had to because I had such a great experience in store the other day!! I was looking for some jorts and Maddy was super friendly and the best in helping me find them, and also finding me an alternative shirt to one that I wanted but was sold out. Julietta was also very helpful in the change rooms and I really appreciated her advice while I was trying on the clothes. Both girls made me feel very welcomed and gave me the confidence boost I needed that day!

Maddi was the best retail assistant I’ve had in a long while. She helped me out sourcing a Christmas gift on some Tuesday night evening shopping. Not pushy and extremely helpful and chill. Couldn’t ask for a better experience

Just wanted to say, customer service was really great. The girl with the tattoos, sorry I didn't get her name was super helpful. She helped us a lot and went above and beyond. So thank you :)

Ethan was super friendly and helpful whilst browsing, was able to have a conversation with him about the clothes I was after and ended up buying a shirt because of it, will most definitely return again.

Aka had the best customer service skills! He was full of such enthusiasm and he for sure has a lot of knowledge and knows what he’s talking about it’s really hard to find anyone with such good customer service but HIS customer service was ABOVE and BEYOND (10/10 customer service) shouts to him for being so helpful!

Went in this afternoon looking for a fit for an event tomorrow night. The girl that helped me (brown hair, wearing a blue denim midi skirt & white crop) was SUPER nice and helped me pick out some really nice pieces! She was an angel and can’t reiterate how helpful she was!!!! The whole team were so helpful, upbeat and positive. LOVE.

Friendliest staff I know, and it’s nice to see staff that enjoy each others company. Knows their product lines as well, went in looking for a specific bag to match my shoes, and they knew it was in the back.

Staff were really wonderful and took their time to help me out when a jumper I got had some loose thread. They really put in effort to try and find me the same jumper and when we found out it wasn’t they helped me find a similar one. I actually love the second one I got more than the first. I’d you want good service and great clothing then this is the place to go.

Staff are really friendly and engaging, cared about what our styles were and what we were looking for. Helped me find everything, my sister and I had a wonderful experience. Would definitely recommend checking out their stuff.

Thanks guys!

Today I went instore in search for an outfit and one of the staff member, Georgia was able to offer her opinion and assist me in finding the perfect jeans ! Great service and will be back again :)

Had great service from the young woman looking after the change rooms last Friday night. Super helpful and honest and just all round friendly!