Timberland

Great Customer Service by Timberland D.F.O. Moorabbin. Today I returned a pair of work boots. Unfortunately they were faulty after 6 months of wear. I was very impressed that Timberland refunded my money, without any hassle, as the shoes came under the 1 year Manufacturers Warranty.

I recommend Timberland and look forward to buying future boots from them.

Thanks Timberland, well done, 5 star great service.

I bought a pair of Timberland Gray boots from South Wharf in the city and I was given two different pairs and the communication when I called the store was not very good. However, the Store in Moorabnin was excellent at resolving the issues. Shout out to Natalie from the store who did an amazing job at helping me find the right fit and was extremely helpful and by far the best customer service I've experienced in a while at any retailer. Jackie was also very prompt with resolving the issues and collaborating affectively so I was given the correct shoe. Weldone to the team at Moorabbin for turning a negative experience to a positive one for the customer. Cheers.

I was on the hunt for footwear for my overseas trip Hanna was so kind and helpful. She made the experience so joyful. I really recommend timberland for anyone who needs footwear that needs to last through rain hail or shine. Hannah is your go to for customer service. She needs a pay rise. Thankyou so much for your service and keep up the good work.

I'm that type of bloke that hates clothes shopping and dealing with a shop assistant who is trying there best to help me, even when I'm unsure on what I'm looking for. The whole interaction is something I swiftly avoid. However, I happened to stroll past Timberland DFO Moorabin the other day and I could easily see that the type of clothing they sell could possibly be a style that suits my interest. I'm 40 years old and I would wear all the clothing in that store. There clothing is neat but not nerdy and not too loud but just enough prints to be a bit cool. The shop assistant (Ash) , Was an absolute pleasure to deal with. She was there for assistance but most importantly didn't follow me around asking me questions I can't answer. She actually just let me browse a bit and when I was ready, she was rite there to assist me with an easy going relaxing attitude. So to all my blue collard brothers that understand the pain of selecting new clothes to purchase, Timberland DFO Moorabin has mint gear for middle-aged blokes. And yes, it was that much of a pleasure that I'm actually looking forward to going back soon to get pants and boots. Get around it gents! Absolute ripper!

We visited this place last friday (29/08/2022) around 5 p.m. There was a girl who provided us an exceptional customer service. she was very friendly and patient in helping us find what we were looking for and took some extra efforts to contact the other stores as they didn’t have my shoe size. Thank you for the amazing support! I’m giving these 5 stars just because of you 👏

An amazing store especially one of their staff I believe his name is Shak. I highly recommend this guy as he’s the most well mannered, polite and down to earth person you’ll ever meet. As soon as i step into the store I can already he has his hands full but yet he still pops his head up and let’s me know he will be with me as soon as he can, i didn’t come to shop for anything as i was initially browsing about but i ended up buying these cute brown timberlands that he picked out for me. He has an incredible knowledge about the products and always finds a way to make you smile no matter the situation. An absolute fun experience when he was working. He truly cares about his customers and goes above and beyond to make sure everything goes smoothly and you have the best knowledge possible. I did get to meet the other sales assistants and they were really nice but this guy stood out for me. I will make my return to this store just to see that gorgeous smile of his. Timberland, give this guy a raise. Don’t lose this guy, he’s a huge asset to your company.

Was passing by, walked in and was greeted by the most warm and welcoming Team, especially the lass from QLD who has just moved to VIC.. great experience ... bought a pair of shoes and had a great shopping experience... thanks Team Timberland!!!

I visited and purchased Killington Low Chukka Nubuck here a few weeks ago. Hannah helped me well in finding what I actually need, great staff.

Nice place and lovely sales girl.. very kind 🌹

Perfect staff and good collection better than

Thanks for Great Service Team .

Wanted to buy 10 pairs of premium boots for my staff. Received nothing but smug arrogance from the little man that worked there. Rang and asked to speak to the manager and got even worse smugness and laughter. STAY AWAY PEOPLE!!!