The Shoe Merchant

I bought some shoes on line and had trouble with delivery and the lovely people at The Shoe Merchant in Moss Vale went above and beyond to resolve my issues. This shop knows how to look after customers and retain business. I was so impressed! Thank you so much. Gotta love your local!

We stopped through on the way to the coast needing a spare pair of shoes for our toddler. The staff were friendly and helpful. The brands stocked are great - we love Bobux shoes which were available here. Prices are affordable & we recommend this shoe store to others.

I have worn Dianna Ferrari Nature2 and all of its predecessors for years to work. Needing a new pair I had to search the internet for a stockist as all of my usual retailers no longer had this style. The only place I could find it in stock was at this lovely family owned business in NSW…. I am in Adelaide. After ordering the shoes online… yes I got my discount for signing up and free delivery, as the shoes are quite expensive I was really appreciative of both……. I didn’t receive the email confirmation I was expecting. I called the store from Adelaide and spoke to a lovely lady that looked up my order and provided me with the tracking number so I could track it through my App. They arrived 2 days later. It’s great to have good old fashioned customer service and I highly recommend purchasing from this great family owned business. They were shipped quickly, packaged safely and arrived in a reasonable amount of time. Thank you for a great experience. Don’t change a single thing. Steph

I purchased Ziera Allsorts for my problem feet. Delivery was very prompt and securely packaged. I was lucky to get a great price on sale. They are a perfect fit - very impressed with The Shoe Market. Will buy again.

I have just received my new footwear fromThe Shoe Merchant.
From the beginning of the order to delivery, the service was excellent.
I brought Taos Wool Do.
They are fantastic, very comfortable, love them.
Many thanks.

Fantastic service, delivery, packaging.
And a very competitive price.
Not sure how I’ve not heard of them before.
Shall definitely use them again.
Thank you.
And I love the Ziera sandals.

My husband and I both bought shoes this week and the service and brand knowledge from Sandy was fantastic.
We love our new shoes and will be shopping at Shuworx again.

After being looked after by Sandy for years in Shoe Talk, it was a delight to find his store in Moss Vale.
The same excellent friendly professional service.

Forgot my dress shoes for a wedding and came here last minute. The staff were so friendly and helpful! Sorted in 20 minutes.

Fantastic service and quality shoes. The staff were really knowledgeable and fitted shoes perfectly.

Best selection of shoes in town and the most helpful staff you could ask for!

Michelle T is knowledgeable, helpful and friendly, I’ll be buying all my shoes from her.

So grateful for the great customer service these guys provided! I felt really looked after.

For quality shoes Shuworx is the best place to go and good helpful staff make it a great experience

My husband and I live locally and are very keen to support our local businesses. Recently my husband was in need of a specific brand of walking boot. He knew it was available on line from a Sydney store heavily discounted however wanted to explore local options in support of our local stores.
He found just what he wanted on line from the moss vale store and the boots were listed with a 10% discount. Great news, until he drove into town only to be told that the 10% discount didn’t apply if you came into the shop.
He found the customer service quite poor and disinterested.
How tempting it would have been to do the alternative, walk out the door and order the boots on line from Sydney where the advertised price was over 50% reduced.
We don’t mind paying a little bit extra for our local stores however customer service should be the number one priority for these local businesses to be sustainable.
Hope this feedback can be seen as helpful to you.