Roxy Dry Cleaning

Very quick alterations that are very good quality :)

Very professional number 1 highly recommended.

Really helpful staff, pants were altered to perfection. Would definitely go back.

Very happy with their professional dry cleaning and Alterations to jackets and jeans. 5 starts

Very rude and stingy. They had altered my clothes and gave it back in plastics bags for it to be wrinkled. I told them that they had caused the wrinkles due to leaving it in the bag overtime. They said they could iron it at a cost, which isn’t a cheap cost. On top of all this, the workers had a poor attitude towards her responses. They are causing the problem, and charging for a solution, which is a toxic logic in any business. I’ve been going to this dry cleaning service for years, the change in owners has made this place horrible. The service is bad, price is high and the results are poor. This is the last time I will take my clothes here. Save yourself the money, it’s not worth the trouble.

If there was a zero star, they would get it! After being a loyal customer, since they opened the past 3 months, l have had problems every time l went in. My last visit was the worst ever. Never going back bring back the old staff who knew what they were doing and had customer service skills! I don't like putting bad reviews, but after the service l received yesterday, it had to be done.

This is probably the only 1 star review I've ever given to a place. The jacket shown in the attached photos dropped off at this joke of a dry cleaner on Tuesday this week and picked up today which is a Friday. The was in a plastic cover to assume it was dry cleaned but obviously still has cat hair and chocolate on the sleeve just the way it was dropped off.

The person working is an aggressive individual that refused to provide a refund and swore at my mother who picked the jacket up on my behalf.

I believe this place should be shut down as they are scammers.

Absolute crooks had a pair pants altered gave it to them with no creases upon collecting they looked like they were in the wringer asked why they were like this new owner said you get them ironed if not you take them as is had them ironed yet they charged like a wounded bull. Avoid going there they have no customer service and every arrogant staff they have no idea just money hungary avoid avoid avoid if they continue like this they will go under only time will tell.

These guys are very unprofessional. I gave them a dress and they said it will be cleaned on a specific date/time. So i went to pick it up and they gave me the dress exactly how I gave it to them. Not cleaned and they haven’t even touched it!!! They claimed ‘we tried but couldn’t take out the stains’ but it is not true they did not try. And they tried to charge me for it!!! I immediately took the dress to another dry cleaner and they were able to take out the stains and clean the dress! I don’t recommend these guys, do not waste your time and money as they are not reliable at all!

The service was unprofessional and inexperienced, and it was also rude and disrespectful 😰

Damaged my favourite suit’s jacket and refusing to accept their fault. I had to be a reasonable customer and leave as its a small business and I did not want to cause a scene. My favourite suit has been wasted and nobody is ready to take responsibility. Not responsible people. Not recommended

We have been customers since the day it opened. Absolutely disgusted with the new owners. Customer service is appalling and service has dropped dramatically. A local business that has been ruined with the new owners. Wouldn’t recommend at all and even 1 star is too high for this business.

Don't even deserve one star I took my coat there and it was smelling very bad I don't even think they clean it when I took it back they didn't want to do it again their worker called me and hanged up on me while I was speaking to her very bad customer service, disaster job dishonest, and not professional charging people for doing bad job they were ..I advice people not to go there . Don't even know how to do business and how to treat customers.

Avoid this place at all costs. They ruined the dress with oil stains from sewing machine!!

Expensive, rude, unprofessional, stay away