OTR Glengowrie

Loved the service! A girl called Chelsea helped us with our meal and was undoubtedly the best meal of my life ! Thank you’ ! I appreciate your service !

Best Sub 🤩

The team at OTR Subway Warradale are very friendly and professional. They accommodate for my dietary requirements with hesitation. Easy to deal with. Great job team!!

Great Coffee as always, staff very friendly. Plenty of parking, including disability park.

Quite of a busy store but I’ll give them a five star due to their good efforts :)

gave us free donuts love them xxx

Ian at this store was efficient friendly and an absolute pleasure an asset to your company!
Good job Ian!

Like the service

New facility with car wash, subway, Moe's hotdogs, expensive bakery goods and basic range of groceries. Public toilets and ATM inside.

Not very clean for 11:30 in the morning and hardly any customers. Been sitting here for 20 minutes and no one has cleaned tables etc around us.

Typical of a host of others in the network: prices are slow to drop and quick to rise across the cycle.

Really busy on the Sunday morning of Mother’s Day today definitely should have been two people on. Everyone coming in on Sunday morning getting their last minute flowers, coffees, milk and bread and the poor gentlemen that was on did a wonderful job of multi-tasking between serving at the POS, making coffees and petrol all whilst there’s a line almost to the door of customer’s waiting. larger companies need to realise that looking after your staff a key factor to a thriving business.

Just got served by the only staff working at 8.30am Thursday. Staff had mask under chin, around his neck. He should have served one person efficiently at a time instead of trying to do everything at the same time and nothing right. Coffees were all burnt, bitter and wrong.. I expected better

Saturday 14 October 2023, 1:30am. The late shift guy (consistently miserable, grumpy and rude) had the entrance door locked and called me over to the night service window (24 hour servo, I come here all the time and I've never once seen it locked up or had to use the night service window). I requested only 1 item and he flatout refused, saying that he is "sick of doing it" and he "can't be bothered". Sounds like hes sick of having a job to go to as well, which he did basically mention in a cryptic roundabout sort of way. Shortly after this, a woman arrived wanting to purchase several items. I was shocked to see he had no problem serving her and gathering the items she requested. So I returned to the night service window once again and asked if -he would now like to serve me the 1 item I wanted or should I assume he has a personal problem with me- to which he said he couldn't be bothered dealing with it and told me to put in a complaint, before closing the window in my face and walking away. When I google this servo it states 24 hour service station and supermarket.....better get that changed quickly because that's no longer true. Absolutely disgusting service from this guy, does not deserve to keep his job as far as I'm concerned. If I had a worker behave like that towards a customer and also refusing to do the tasks that they are paid to do, they would be gone. Immediate dismissal, no questions asked. I will be taking the matter further and lodging an official complaint with the site manager and to the head office. This guy is always in a bad mood, unfriendly and often rude. I've felt like complaining about him at least half a dozen times but have always decided against it because maybe he was just having a bad day. Well today I have had enough of this guys attitude... it stinks!!! He also told me about a week ago that I'm not allowed to bring my bike in the store anymore and accused me of knocking a bunch of grocery items off the rack and onto the floor, which never happened. There were a couple of drink cans and some packets of chips already laying on the floor when I walked in. I corrected him and told him he was wrong in accusing me before I left the store, he was dismissive and made no attempt to apologise. Should not have a job in customer service ...ANYWHERE!!! GET ON TO THIS PLEASE OTR, NOT GOOD ENOUGH!

Wats the point of being open 24/7 if you can't even get a subway in middle of the night or any food that has to be heated up im not supporting this company anymore

Should be zero star,
10:30am sat - the wait to get to a bowser was pitiful, drove off in disgust.
Won’t ever go there again, was also going to get subway.
Too bad too sad OTR.