99 Bikes West Lakes

Steve was an Amazing person and employee. Helped me find the bike I needed in order to do the Challenge 60 for Earth Hour and steered me away from a mistake. Thank you, this place will definitely become my regular for anything bike related.

Big thanks to Steve for helping me decide on the right bike and accessories. Absolutely wrapped with it and his customer service was A1. Can’t wipe the smile off my face. 👌

Sales person, Steve, was super friendly and he genuinely cared enough to ensure he puts me on the right bike for my enjoyment. The price was excellent and I manage to find all related accessories I needed. Thanks and keep up the good work.

I recently purchased some quad lock products and a set of handle bar grips from the West Lakes store, Sena served me and in my opinion went above and beyond to ensure that I was purchasing the correct products. Nothing was too much trouble and he took the time to answer all of my questions. Thank you Sena!

The team at 99 bikes have been incredibly helpful and generous over the last few years. I've been in with many bits and pieces that have needed repairing and they have gotten them all up and running again very quickly. Even with components that I've needed repaired last minute for races, they've gone above and beyond sparing their time to help me out.
They have always been very helpful and I cannot recommend visiting their store more!

I was very happy with my experience at 99 Bikes West Lakes. I went there with my wife to choose her a bike, having previously bought bikes and accessories from other 99 Bikes stores. Our sales person, Dean was really helpful and friendly and extremely patient, picking out several suitable bikes and allowing us all the time we needed to try them out and compare them. We bought a bike that day, but having taken it home and trying it out more fully, my wife decided it wasn’t quite what she was comfortable riding. We contacted Dean and were able to take advantage of the 99 Bikes Perfect Ride Guarantee. We returned the bike in the same condition and ordered a replacement which was actually cheaper. The difference in price was refunded without fuss and a few days later we collect my wife’s perfect new bike. We are very satisfied customers and would highly recommend 99 Bikes at West Lakes, or any other of their stores.

Came into the Westlakes store to purchase car rack and two mountain bikes and was helped out by Steve who was great. Very informative and extremely helpful with the whole process especially the car racks. Recommend this place to everyone. Thanks.

The guys at 99 Bikes West Lakes are legends! They had great product knowledge to help us choose the best scooter for our son and displayed great customer service when we asked if someone else could collect from their store. They were friendly and helpful and we will definitely be coming back when the new bike is on the shopping list!!

Last year I purchased a Norco Search S2 and tons of accessories for my Mawson Trail Bikepacking trip. I was in and out the shop numerous times for different things for my trip and the service I received each time from sales (Michael) was excellent. They found products for me that they did not have in stock.
I then sent my bike in for a complete service to ensure everything was ok for the trip. Tao was the mechanic, and I was so impressed after picking my bike up as it was spotlessly cleaned and serviced so well, I could not have cleaned it better myself.
I had previously loosened my stem top cap to flip my stem over and when I put it back, I had the logo sitting skew which annoys me and meant to straighten it. When I got my bike back from the service, the stem top cap had been straightened with me asking. This is what I call attention to detail! I will be requesting Tao for all my services! Will highly recommend 99 Bikes West Lakes. Even though they are a smaller store in comparison to others, they are big on service.
Update: I have since taken my bike back for 2 services. One was after I completed the Mawson Trail and my bike was in a state after the 900 odd kms of dirt roads. Tao serviced my bike on each occasion. His attention to detail has not changed and I could not be happier with the service I received.

Sena and Dean at 99 Bikes West Lakes have been an absolute pleasure to deal with. Sena was super helpful in assisting me to find the right size bike and never made me feel like I was wasting his time. Thank you boys for all the help and for helping me get a good deal for my Norco Sight. 100% would recommend to anyone to come and see these guys.

Took my broken bike in. They fixed it for a better price then any other bike shop and now the bike fells diled.

Dean was of great assistance and patient with my many questions and wanting to take multiple test rides. Great service and I feel like I got a good price for my e-bike.

Mike from West Lakes 99Bikes was awesome!
His service, humour and knowledge about products was exemplary and his patience with my two Grandies whilst selecting their individual bikes and helmets was amazing!
Thanks Mike for a great experience! 10/10

Steve is also awesome, friendly and a great bloke to deal with! 🤩

Bought the kids a bike each for Christmas, dealt with Michael from the West Lakes store. Couldn't be mire helpful, always happy to answer any questions quickly and clearly. Will be purchasing again from 99 bikes, now my go to store. Thanks Michael and 99 bikes.

Always awesome service and well priced. But mostly Tao and his team in the workshop are second to none! I wouldn’t shop or have my bikes serviced anywhere else.

Great service, great product knowledge, thanks Senna, had us sorted out in no time 😁😁👍🏻👍🏻🚴‍♂🚴‍♀

Really helpful team. Walked in today and Sena sorted out an issue straight away. Good value, too. I'd recommend.

Sena, Tao and the team at 99 Bikes are amazing. Might bike was screwed by another company, but Tao searched online, found parts and installed, no trouble. Would definitely recommend.

Great shop with a great range of products, prices are good and the staff are very knowledgeable, helpful and friendly. The shop is clean and run very efficiently.

Excellent suggestion and service, bought Endura shoe covers, size XL, nice snug fit on a size 47 Shimano MTB shoe. Hit them with a couple sprays of fabric waterproofing. First dirty gravel ride - wiped clean with a damp cloth. Great product, great service, happy customer.