Michael Hill Belconnen Jewellery Store

I am very pleased with the service they provided me. Very helpful and concerned manager and staff. They helped me with my special order in every way.
Much appreciated. Thank You.

"G'day you make me feel very welcomes and answered all my questions and did not really feel like you were always trying to sell me on everything but had an actual conversation with me and and helped me pick an engagement ring"

Erin was fantastic! Her customer service skills were so great we bought our wedding band from her even though a month prior we asked about the same ring from a different staff member and they didn't get back to us. If we didn't have her after not being contacted we probably wouldn't have bought it from Michael Hill! Great employee!

Diana and Annabelle both had great PR skills and were pleasant and helpful. Showed a lot of patience during the selection process. Thank you ladies.

The store has high quality jewellery. There is a huge variety on sale. The diamonds are of exceptional design. There can be more of these on the bracelets and necklaces. The staff are friendly and polite. The shop is prominent and the layout is very neat. The lighting can be brighter with more air ventilation.

Great customer service by Faz the manager! She was very caring and helped me to get the engagement ring for my partner just before my proposal it was a great experience!

Annie at Belconnen Branch is Amazing; Such a caring wonderful individual.

After receiving indifferent service from other jewellery stores in the mall I was so pleased with the respect and knowledge of the 2 gorgeous ladies I spoke with today. Whilst unable to help me directly with the repair I needed, I was directed to two other jewellers in town who might assist. You go girls!!

I've been a customer of Michael Hill for a long time, particularly the belconnen store and after my recent experience I won't be coming back.

My partner brought me a 10carat yellow gold oval bangle for my birthday, not the cheapest item. Anyways, it's beautiful. First of all when he brought it he asked about resizing etc and the manager assured him it could be resized to any size and so he purchased a plan. When I took it back for resizing an older lady had an argument with me saying it needed to be special ordered and that the care plan didn't cover it. Fast forward they finally realised they were wrong.. got measured sent it off for resizing and a week later it came back the WRONG size... Yep.. so in I go again and it had to be sent away yet again. Went in today and had a rude older lady tell me I needed the piece of paper or a picture of it to pick up my order. When I stated that I wasn't given anything she told me I couldn't take it home and was very blunt and rude about it. I explained I could tell her my name number and address and she was very rude and in the end I said to call the manager because I wasn't leaving the store without my bangle because it was their stuff up that made me wait that long.. I've been a customer of Michael Hill for a long time and I've never had such bad, unprofessional service. Might try a different store next time.

Complete rip-off

The Asian staff Sia and the manager Saz or Shaz are extremely rude and will tell false information about the products and services. I wanted to return a item within 12 hours of buying it and the manager Saz told we will deduct the amount. I spoke to the headoffice and they confirmed it’s within the 30 day period and they can’t deduct anything for the care plan as well as the ring hasn’t even left the store for resize. Sales professional Sia told false information about Michael Hill just to meet her sales target ( 3 year care plan). The manager Saz literally started shouting over the phone call once I decided to buy the product online. Probably this is how Sia and Saz do business back home but this attitude won’t last long in Australia.

I believe sale named sia should have been through a proper training not to be intimidating customer in buying that care plan if they don't want to.

Went in to ask if I could have assistance to detangle a necklace chain (that I had purchased from Michael Hill) on my neck. The assistant immediately (and rudely) refused saying she could not remove without a pin. Did not bother looking at the chain first to see if it could be detangled without the use of a pin - very disappointed.

The customer service was disappointing. I visited the shop on the 24th of May to return a ring that my partner gifted (sizing issue). I took advantage of the 30 day return. The Asian staff who served me explained that in order to resize the ring, I would need to either pay $50 or buy a care plan. When I tell the staff that I have decided to return and repurchase a ring of my size, she told me that I am unable to do so. I was confused as she repeated over and over “if you buy it again, it will be the same size only”. I felt intimidated. She ended up calling another colleague of hers over, and when I asked again “if I return this, I can received a refund? I don’t understand why can’t I then repurchase a ring of my size”. The other staff said “it is fine then” with a disgusted look on her face. Just when I thought it was resolved, the Asian staff questioned me “buying rings online takes a long time to arrive, how long did you waited for the ring”. The other staff chimed in and start telling me that this shop does not welcome customers who keeps returning their purchases. This is my first time shopping from Michael Hill and I really hope it won’t be my last time. However, this visit was uncomfortable and upsetting.